Ombudsman promises overhaul of thematic reviews
The Financial Ombudsman Service has pledged to make better use of its casework insight and improve how it shares findings with the insurance sector, as part of a wider programme of structural reform.
Speaking at the Association of British Insurers’ conference at the QE2 Centre in Westminster this morning (3 February), ombudsman managing director Rachel Lam, pictured, said the ombudsman was working
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