Articles by Emma Ann Hughes
What next for Aviva and insurance’s greatest Dame?
Editor’s View: Emma Ann Hughes considers the remarkable turnaround of Aviva under Dame Amanda Blanc and asks what comes next for the insurer and its formidable group CEO.
How can AI fast track insurance claims?
How artificial intelligence is reshaping claims experiences is examined in the latest Insurance Post Podcast, sponsored by RDT.
Big Interview: Simon Hunt, HDI
Simon Hunt, CEO of HDI UK and Ireland, reveals how he is looking to grow the corporate and specialty lines insurer by launching a new Lloyd’s syndicate and expanding in areas including energy, cyber and healthcare.
One in four insurers are scaling AI to reinvent their business
Insurers are seeing tangible revenue gains from artificial intelligence, but a major gap remains between experimentation and enterprise-wide adoption, according to Accenture research.
Flood Re chair urges shift from flood risk to resilience
Flood Re’s new chair Simon Green has called for a shift from flood recovery towards resilience and preparedness, as the reinsurance scheme steps up efforts to help households better prepare for flooding.
Top 100 UK Insurers 2026: Aviva
Aviva Insurance Limited is ranked number 1 and Aviva International Insurance Limited is ranked number 2 once again on Insurance Post’s Top 100 UK Insurers list.
Top 100 UK Insurers 2026: Bupa
Bupa has climbed from sixth to third place on Insurance Post’s Top 100 UK Insurers 2026 list thanks to creating more personalised and seamless patient pathways.
Top 100 UK Insurers 2026: NFU Mutual
NFU Mutual leaps from 11th position in 2025 to 10th place on Insurance Post’s Top 100 UK Insurers list in 2026.
Top 100 UK Insurers 2026: Admiral
Admiral has climbed from fifth position last year to fourth place on this year’s Insurance Post Top 100 UK Insurers list.
Top 100 UK Insurers 2026: Intact Insurance
Intact Insurance, formerly known as RSA, has moved from fourth to sixth place on this year’s Top 100 UK Insurers list after the provider pulled out of personal lines.
Top 100 UK Insurers 2026: Axa
Axa remains in ninth place on this year’s Top 100 UK Insurers list, after combining its retail and commercial arms under a single structure earlier this year.
Lithium-ion batteries: the emerging risk insurers can’t ignore
How the growing use of lithium-ion batteries is increasing the potential for significant fires and complex losses is the focus of the latest Insurance Post podcast.
Which? names and shames motor insurers over high APRs
Which? has named and shamed motor insurers charging more than 30% APR on policies paid for monthly, and is calling on the government to ban providers from charging a ‘poverty premium’.
Flood Re prepares for 2039 exit with resilience platform
Flood Re has unveiled plans to develop BeFloodReady into a national flood resilience platform, stepping up efforts to improve property-level resilience ahead of the reinsurance scheme’s planned closure in 2039.
Big Interview: Steve Hardy, Policy Expert
Steve Hardy, CEO of Policy Expert, explains why the nation’s biggest MGA is prioritising resilience over rapid growth, whether M&A is on the cards and shares his views on the likes of ChatGPT selling insurance.
IUAD targets £500K fundraising record with Insurance Day for Dementia
Insurance United Against Dementia is targeting a record £500,000 in fundraising on this year’s Insurance Day for Dementia, with Lloyd’s underwriting floor set to be taken over as part of the campaign.
European product safety risks remain high despite recall decline
European product recalls remained at historically high levels in the first half of 2026, highlighting persistent exposure for manufacturers, suppliers and retailers plus the insurers covering their risks.
Headcount cuts cost insurance its human headspace
Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.
Jensten CEO Organ exits with Buesnel named successor
Rob Organ is to step down as CEO of Jensten Group, with Clive Buesnel appointed as his successor from 2 November 2026, subject to regulatory approval.
Admiral covers plug-in solar as one in five consider purchase
Admiral has confirmed its home insurance customers will be covered for plug-in solar panels as standard, after research revealed one in five UK adults are considering buying the technology.
Q&A: Jeremy Trott, Ecclesiastical
Jeremy Trott shares his plan as church operations director and what he’ll bring to the new role from his six years’ experience as claims director.
Insurance Post’s Top MGAs of 2026 revealed
Policy Expert is the nation’s biggest MGA after achieving record-breaking revenue of more than £200m for UK-based non-life risks in 2025.
FCA outlines next steps with delegated authority deep dive
The Financial Conduct Authority is preparing to take a closer look at delegated authority arrangements, with an information request being sent out to get a clearer picture of how outsourcing is being used across the insurance market.
ABI alliance targets G20 presidency focus on protection gaps
The Association of British Insurers has joined forces with its Australian, Canadian and New Zealand counterparts in a new alliance that aims to tackle protection gaps and help shape the UK’s G20 presidency.