Articles by Emma Ann Hughes
FOS believes it is still 'too soon' to judge Consumer Duty impact
It is too early to determine whether the Consumer Duty has reduced complaints about home and travel insurance, the Financial Ombudsman Service has told peers.
FCA pressed by Lords over regulating ChatGPT
The Financial Conduct Authority has been challenged by peers over whether artificial intelligence platforms such as ChatGPT should be brought within the regulator’s remit.
Time:To – Zurich’s Thomas on using AI to strengthen underwriting
Artificial intelligence should be used to help underwriters spend less time hunting around for data, according to Sam Thomas, interim chief underwriting officer of Zurich UK.
Time:To – Commercial Express’ Pritchard on AI improving decisions
Duncan Pritchard, managing director at Commercial Express, shares how the business has cleansed its data and created a virtual underwriting assistant.
Time:To – CyberCube’s Brink on educating customers
In the latest Insurance Post Time:To video, Nate Brink, head of broker sales and account management at CyberCube, explained how brokers should use artificial intelligence so they can spend more time educating customers about their risks.
Time:To – SSP’s Mathews on foundations needed to make most of AI
Artificial intelligence can be used to support pricing decisions if you have strong foundations with a data moat, according to Martyn Mathews, managing director of SSP.
Time:To – Coalition’s Draper on where to focus IT efforts
In the latest Insurance Post Time:To video, Tom Draper, managing director of Coalition UK, outlined how insurers should use technology to give customers a better understanding of their risk exposures.
Zego puts AI at heart of next phase of growth
Zego has unveiled plans to deepen its product offering across all four of its UK motor verticals in the year ahead and “lead the insurance industry” on artificial intelligence adoption.
Sixfold brings AI underwriting into Salesforce workflows
Sixfold has partnered with PS Advisory to bring its artificial intelligence underwriting capabilities directly into Salesforce.
Rokstone eyes more M&A as it targets further growth
Rokstone is set to explore further merger and acquisition opportunities as the MGA looks to build on organic growth and expand its underwriting capabilities in the year ahead.
Time:To – Sicsic reveals how insurers can keep the FCA happy
Michael Sicsic, managing partner of Sicsic Advisory, outlines three things it’s time to do to meet regulatory requirements in the latest Insurance Post Time To video.
Zurich warning as plug-in solar panels launch across UK
As UK households are allowed to install plug-in solar panels for the first time from Thursday (27 August), Zurich has warned homeowners need to ensure their property’s electrical system is up to the job.
Allianz Commercial hires AIG’s Woolley as UK president
Allianz Commercial has hired Emma Woolley as president of Global Specialty and UK Region.
Zurich fraud probe leads to solicitor being struck off
A City solicitor has been struck off after a fraudulent bicycle insurance claim triggered an investigation by Zurich and resulted in him being placed on the Insurance Fraud Register.
Q&A, Chris Hill and Paul Muir, One Answer Insurance
Paul Muir, CEO of One Answer Insurance, and Chris Hill, newly appointed board consultant, discuss how governance, underwriting discipline and investment in people will support the broker’s growth plans.
Time:To: Quest Gate’s Laker on upping your claims game
Greg Laker, CEO of Quest Gates, shares three things the industry needs to do to improve claims in the latest Insurance Post Time To video.
Plans for Insurance Day for Dementia 2026 revealed
With 100 days to go until the industry-wide fundraising event of Insurance Day for Dementia 2026 on 26 November, Insurance United Against Dementia have shared plans for this year’s fundraising and awareness event.
Aviva outlines plan for double-digit market share growth
Aviva is targeting a double-digit market share of the UK specialty personal lines within the next few years.
Ex-RSA leader Bryson returns as Simplyhealth MD
Simplyhealth has hired Sonya Bryson as managing director, more than a year after she stood down as MD of RSA’s joint commercial lines business to “pursue other opportunities”.
English Heritage offers ‘splat’ insurance for ice creams
English Heritage has launched “Ice Cream Splat Insurance” to protect families from the fall-out of dropping an ice cream during a day out.
Aviva's Storah reveals further Direct Line gains to come
While Aviva has completed the bulk of its Direct Line integration, according to UK and Ireland general insurance CEO Jason Storah, a major overhaul of its claims systems is only getting started.
Aviva almost doubles personal lines premiums after Direct Line deal
Aviva has hailed a strong first half of 2026 with group operating profit increasing 24% to £1.32bn and UK personal lines premiums almost doubling following the acquisition of Direct Line.
Endless heatwaves are becoming insurance’s hot potato
Editor’s View: A summer of heatwaves, wildfires and increasing subsidence claims is another warning that insurance cannot rely on yesterday’s climate to price tomorrow’s risks, according to Emma Ann Hughes.
Q&A: Helen Broadbent, Konsileo
Helen Broadbent, head of insurer strategy at Konsileo, shares how technology, influence and stronger insurer relationships can support the broker’s next phase of growth.