Articles by Emma Ann Hughes
CII reveals more changes at the top after White’s exit
The Chartered Insurance Institute has made two senior hires following the exit of Gill White, the last remaining member of former CEO Sian Fisher’s top team.
Throwback Thursday: Lloyd’s back monster hunt
Insurance Post’s Throwback Thursday steps back in time to April 1971 to remind you what was going on this week in insurance history when Lloyd’s backed the hunt for the Loch Ness Monster and a computer underwriter was developed.
How ChatGPT insurance apps are changing underwriting
The first insurer in the world to launch a ChatGPT-powered app has revealed it is already transforming how the provider understands customers and potentially prices risk, just two months after going live.
Road Safety Strategy: boon or burden for motor insurers?
How the UK government’s new Road Safety Strategy could reshape underwriting, pricing and claims trends is the focus of a special Motor Week episode of the Insurance Post Podcast.
Why rural roads remain a deadly blind spot for insurers
With crashes on rural roads far more likely to prove fatal than those in urban areas, Emma Ann Hughes explores how insurers are shifting from simply pricing risk on country lanes to trying to prevent the collisions that lead to claims.
Lloyd’s pushed to prove value of Dive In replacement
Editor's View: As Lloyd’s winds down Dive In, Emma Ann Hughes argues the real test will be whether the London market's replacement delivers meaningful change when it comes to diversity and inclusion rather than diluted ambition.
Throwback Thursday: Friends Provident goes online
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history when Friends Provident came up with an innovative solution to rapid growth.
Regulators shake-up insurer’s senior manager rules
The Financial Conduct Authority and Prudential Regulation Authority have outlined changes to the Senior Managers and Certification Regime they claim will cut insurers’ costs.
DOXA makes UK entry with Eaton Gate acquisition
US-based DOXA has bought Eaton Gate for an undisclosed sum, marking its first move into the UK market and signalling further international expansion plans.
Defaqto argues vet reforms unlikely to lower pet premiums
The Competition and Markets Authority’s reforms to the UK veterinary sector are set to reshape the pet insurance market but are unlikely to result in lower premiums, according to Defaqto.
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Lloyd’s pulls plug on Dive In
Lloyd’s will bring its flagship diversity and inclusion Dive In festival to an end after 2026, as it launches a market-wide consultation to develop a broader approach to talent, skills and culture.
Throwback Thursday: Brokers must declare links
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history when rules required brokers to declare their links to insurers.
Q&A: Chris Methven, CyberCube
Chris Methven, the new CEO of CyberCube, reveals how fresh financial backing will allow his business to place bigger, longer-term bets on global expansion, deeper analytics and new capabilities.
Covéa turnaround continues as profit more than doubles
Covéa Insurance has more than doubled its profits, reporting £72.4m for 2025, up from £32.9m the previous year, as its turnaround continues.
Throwback Thursday: Insurer takes helm of Post
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history when the publication’s future was reshaped by a new editor.
Ex-Met officer admits role in crash-for-cash fraud
A former police officer who fled the UK before being extradited has pleaded guilty to his part in a scam where fraudulent personal injury claims were made after deliberate vehicle crashes.
McLarens makes more changes at the top
A year after McLarens reshaped its senior team, the loss adjuster has made more changes to the top team as it aims for expansion and to “build on strong regional momentum.”
Throwback Thursday: Insurer complains about red tape
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history, when an insurer’s chairman called the government’s approach into question.
Demand for unemployment cover doubles
Consumer interest in unemployment insurance more than doubled during 2025, according to data from Best Insurance, signaling growing anxiety about UK job security.
ChatGPT will reshape UK insurance faster than expected
Editor’s View: Aviva launching a ChatGPT insurance app plus data showing how consumers are already using the technology to purchase policies convinces Emma Ann Hughes the insurance industry is underestimating a significant distribution shift.
Meta and YouTube case creates multi-line risk for insurers
A Los Angeles jury’s decision that Meta and YouTube are liable for harms associated with addictive platform design has far reaching implications for insurers, according to Jonathan Edwards, partner at HCR Law.
Aviva’s ChatGPT push draws scepticism from ex-aggregator exec
A former price comparison executive has questioned whether ChatGPT can currently become the dominant force in insurance distribution, despite a recent push by Aviva and Moneysupermarket to establish an early presence.
Throwback Thursday: Churchill’s pet plan
Insurance Post’s Throwback Thursday steps back in time to March 1996 to remind you what was going on this week in insurance history when Churchill was hoping to buy Petplan.