FCA to review how insurance claims are being handled

Nikhil Rathi, Financial Conduct Authority CEO

The Financial Conduct Authority intends to check claims handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances.

In the regulator’s business plan for 2024 to 2025, the watchdog stated off the back of the Consumer Duty rules coming into force in 2023, this year it will launch multi-firm work and market studies

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