Ex-FCA expert backs AI to read emails for misconduct
Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.
With the Financial Conduct Authority’s expanded non-financial misconduct rules taking effect on 1 September, insurance firms face a tougher regulatory stance on bullying, harassment and other conduct
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