Articles by Laura Miller
UK insurance chiefs’ demand for AI tools driving M&A plans
More than a quarter of insurance company chief executives have said an appetite to boost their artificial intelligence toolkit is driving their acquisition plans, but some are struggling with resistance from staff, according to a new survey.
Long-standing insurtech CEO replaced in new expansion push
Previsico chief executive Jonathan Jackson has been replaced as the insurtech enters what it has described as its next phase of growth with its sights set on expanding in the UK, the US and beyond.
Over a quarter of insurance buyers strongly against AI use
Just over a quarter of UK consumers are very resistant to artificial intelligence being used in the insurance sector, according to a new survey.
Ombudsman strengthens approach to vulnerability
The Financial Ombudsman Service is strengthening its approach to vulnerability, and how it supports people where the impact of a financial dispute may be especially severe.
Millions of drivers ‘gambling’ with reduced cover to cut costs
One in seven motor insurance policyholders have cut back on their level of cover over the past two years, according to new analysis, pointing to millions of drivers ‘gambling’ with reduced protection.
Ex-FCA expert backs AI to read emails for misconduct
Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.
Aon warns tensions are redefining risks
Growing geopolitical volatility, in particular in the Middle East, is exposing insurers and buyers to new risks that should trigger a fresh round of stress-testing, the CEO of Risk Capital for Aon has said.
Lessons to learn from the CrowdStrike outage
Laura Miller examines how the CrowdStrike outage impacted various insurances, including property, business interruption, professional liability, D&O and product liability insurances.
How travel insurance is going green
As summer approaches, Laura Miller examines how travel insurers are promoting responsible travel that respects wildlife, local communities, and the environment while also avoiding accusations of greenwashing.
Urgent steps insurers must take to comply with the FCA’s Consumer Duty
With only a month to go until the Financial Conduct Authority's Consumer Duty comes into force, Laura Miller explores what steps can be taken to make sure insurers comply with the rules.