Articles by Emma Ann Hughes
What to expect from the regulator in 2024
Post Podcast: Insurers should brace themselves for the Financial Conduct Authority kicking the tires of how well providers and brokers are adhering to Consumer Duty requirements in 2024.
Insurers warned Consumer Duty checks cannot paper over cracks
Insurance chiefs and boards must produce an annual assessment of compliance with the Consumer Duty that highlights flaws rather than papers over cracks, a former Financial Conduct Authority leader has warned.
Cyborg CROs with place at top table are needed
Data analysis: Insurers where chief risk officers, supported by artificial intelligence, have a seat at the top table are most likely to succeed over the next decade, according to a report by consultancy LCP.
Amazon’s insurance exit has a Sting in the tail
Editor’s View: Emma Ann Hughes argues that if Amazon had been allowed to watch every move consumers make, then the retail giant’s Insurance Store would have obliterated insurers in the same way it emptied the high street.
More changes at the top of the CII
Hot on the heels of Chartered Insurance Institute CEO Alan Vallance’s exit at the end of last year, the organisation’s executive director of membership and engagement is leaving.
Man sentenced over 45 bogus claims for broken TVs
Cross-industry checks have led to a man who took out 87 home insurance policies and made 45 bogus claims for broken televisions getting a suspended sentence.
Q&A: Alina Jipa, RSA
RSA’s chief of staff, Alina Jipa, shares ways to tackle insurance’s boring image and improve the sector’s career path.
Extent of insurer’s digital FOMO revealed
Data analysis: Insurers think ‘everybody is doing better than us’ when it comes to digital transformation, a survey by Davies and Clearwater Analytics has shown.
A big Hill to climb: what the CII’s new CEO must do
Editor’s View: As soon as Legal Services Board CEO Matthew Hill, pictured, was named the Chartered Insurance Institute’s third CEO in as many three years, insurers contacted Emma Ann Hughes to share what they think should be at the top of his in-tray.
Ghost broker sentenced after targeting Sudanese motorists
A ghost broker who targeted Sudanese nationals living in the UK has been sentenced after LV’s fraud team spotted six motor insurance policies that he took out using false information.
CII replaces Vallance with Legal Services Board CEO
The Chartered Insurance Institute has hired Matthew Hill, currently CEO of the Legal Services Board, as the group’s third CEO in as many years.
UK insurers leaking £4bn in revenue a year
Data analysis: Insurance firms are leaking billions of pounds in revenue and are clueless about how to prevent it from happening, according to a report from data consultancy Sagacity.
New year, new shape of the City for insurers
As Lloyd’s stays put in Lime Street and Aviva kicks off 2024 in a new City HQ, Emma Ann Hughes examines how insurers are reshaping the square footage they occupy in the Square Mile.
Biba demands more detail from government around regulatory scrutiny
The British Insurance Brokers’ Association has asked for more information about how HM Treasury and parliament will keep tabs on whether the industry’s regulators are doing a good job.
Big Interview: Sedgwick CEO Paul White
Paul White, regional CEO for international of Sedgwick, shares how loss adjusting and claims management will always be at the heart of what the business does but in order to grow the organisation it is branching out into new areas.
Fake documents for £150K claim costs claimant £20K
A court has ruled a dishonest claimant, who faked documents used to submit a £150,000 personal injury claim to Allianz, must cover at least £20,000 of the insurer’s legal bill.
Diary of an Insurer: RSA’s Emsal Arslan
Emsal Arslan, wording technician at RSA, has an alarm clock with a waggy tail and shares her work to ensure policy wordings are clear and easily understandable.
Satisfaction with insurers back to pre-pandemic levels
Data analysis: Customer satisfaction with insurance policies is back to July 2018 levels, research by the Chartered Insurance Institute has revealed.
Reinsurance renewals hint at happier 2024 for insurers
Editor’s View: Emma Ann Hughes reflects on how this year’s reinsurance renewals suggest the trying times of 2023 should result in a happier 2024 for insurers.
KPMG’s Evans expects Consumer Duty to evolve in 2024
Former Association of British Insurers director general Huw Evans, who will replace Trevor Jones as head of insurance at KPMG in April, expects the Financial Conduct Authority’s Consumer Duty requirements will "evolve" next year.
Five biggest challenges facing insurers in 2024 revealed
To get you ready for the next 12 months, Insurance Post uncovers five things you need to know about what 2024 holds in store for the industry, according to insurance analysts.
Most-read insurance stories in 2023 revealed
Like Cher, Insurance Post is turning back time to remember the industry Consumer Duty’s efforts, business interruption cases continuing to rumble on, developments at Direct Line, RSA’s personal lines exit, plus the other major insurance events of the…
Storm Gerrit packs a punch to property
Association of British Insurers confirms priority for providers is helping homeowners in Manchester whose homes were torn apart last night by Storm Gerrit.
Q&A: Martin Parker, Markel
Martin Parker, head of construction at Markel, shares how the specialty provider will deliver specialist insurance that addresses the pain points faced by builders.