Articles by Emma Ann Hughes
Defaqto CEO questions forecasts of AI-led insurance decisions
Defaqto CEO John Milliken has raised doubts over predictions that generative and agentic artificial intelligence will soon dominate how consumers choose general insurance products.
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Big Interview: Andy Rice, Charles Taylor Adjusting
From a guitar-playing teenager to CEO of Charles Taylor Adjusting International, Andy Rice shares how his loss adjusting journey started in 1985 and outlines how he is orchestrating to growing the business globally in 2025.
Which? makes super-complaint against FCA over insurance failings
Which? has issued a super-complaint to the Financial Conduct Authority, accusing the regulator of failing to tackle persistent problems in the home and travel insurance markets.
Allianz UK uncovers £93m in insurance fraud
Allianz UK identified more than 15,800 fraudulent cases across personal, commercial and specialty lines, worth a total of £92.6m in the first half of 2025.
Protesters interrupt closing events of Dive In Festival
The plug was pulled on one of the final sessions of this year’s Dive In Festival on Thursday afternoon (18 September) after a climate change activist stepped onto the stage.
Dive In proves insurance superheroes no longer need masks
Editor’s View: Insurance once rewarded only Superman-style displays of strength, but as Emma Ann Hughes observes, this year’s Dive In shows the sector now thrives when Clark Kent qualities are embraced.
Actress warns domestic abuse hits insurers’ profits
Actress Samantha Beckinsale has warned insurers that domestic abuse is directly impacting the industry by stripping victims of their financial independence and ability to maintain cover.
AIG hailed as model for trans inclusion
The power of employer-backed trans healthcare and the importance of genuine allyship were at the centre of a Dive In Festival session on dispelling myths and supporting transgender colleagues.
Aon’s Shaw on power of pausing to aid inclusion
Hal Shaw, director and senior broker at Aon, has urged men in the insurance market to “shut their mouths” at times if they want to help drive genuine gender inclusion.
Can debt-heavy brokers survive rising rates and scrutiny?
Leveraged buyouts have transformed the UK broking sector into a private equity powerhouse, but with debt costs climbing and organic growth harder to achieve, Emma Ann Hughes reveals questions are mounting over how sustainable the model really is.
Belonging best practice in insurance
In a special episode of the Insurance Post Podcast, recorded to coincide with this year’s Dive In Festival, how insurers and brokers can move beyond intention to create real impact on inclusion and belonging is explored.
Lloyd’s CEO says culture isn't a side project
Lloyd’s CEO Patrick Tiernan opened the market’s Dive In festival this morning (16 September), calling culture “not a side project” but the foundation of long-term performance.
Protestors disrupt Lloyd’s Dive In festival launch
Protestors interrupted the launch of the Dive In festival this morning (16 September), walking on stage as Lloyd’s CEO Patrick Tiernan opened the London market’s annual diversity and inclusion event.
Belonging in the insurance industry
In the first of two special episodes of the Insurance Post Podcast, recorded to mark Dive In, AND-E’s Gemma Robinson and Markel’s Erik Johnson reveal what it takes to create workplaces where everyone feels they truly fit.
Landfill Tax overhaul could push up insurance prices
Peter Wassell, technical director of Sedgwick Repair Solutions, has warned the government’s plan to reform Landfill Tax could have unintended consequences for insurance premiums.
Cyber insurers grapple with AI and automation risks
Insurers are rethinking how to underwrite cyber risks amid the rise of artificial intelligence and autonomous technologies, according to speakers at Insurance Post’s latest Underwriting Club debate.
Tomorrow’s World: Tackling fraud
How insurers can stay ahead of the growing number of fraudulent claims they receive is the topic of the final episode in Insurance Post’s Tomorrow’s World series.
Cila changes name and overhauls Charter
The Chartered Institute of Loss Adjusters has updated its Charter, restructured its governance, adopted a new name, and elected a new president and deputy president.
Unum UK enters health cash plan market
Unum UK has entered the health cash plan market, with Mark Till, CEO of Unum UK, revealing the insurer intends to become a top three provider.
HSB hires former Das boss Burke as CEO
Specialist engineering insurance and inspection services provider HSB UK & Ireland has appointed Andrew Burke, ex-CEO of Das UK Group, as its new CEO.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Tomorrow’s World: Cultural Change
How can insurers build workplaces that not only attract top talent but also drive meaningful, lasting change?
Hastings Direct and HF bring down car hire scam
Hastings Direct, backed by legal advisers HF, has dealt a blow to an elaborate scam orchestrated by Arrow Car Hire UK London.