Tomorrow’s World: Claims handling
How technology is reshaping claims handling and whether humans will always be part of the process is explored in the latest episode of Insurance Post’s Tomorrow’s World series.
How automation can streamline low-value claims and why real-time claim updates must become the norm is discussed by Steven Wallace, managing director of McLarens UK & EMEA, Gerry Moran, head of claims at Hiscox UK, Rhys Williams, business development director (core and volume) at Davies, and Neil Garrett, sales director of Verisk UK and Ireland.
Adele Sumner, head of counter fraud at RSA, Chris Walsh, commercial claims director of Axa, Rob Stewart, head of sales of Claims Consortium, Duncan Pritchard, MD of Commercial Express, and Paul Lokfin, president of Crawford for UK & Ireland, explain the importance of keeping human touch-points for customer choice.
Watch now to hear how the future of claims is being redesigned from the customer’s perspective and what it means for the people working in this part of the industry.
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