Axa
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in the UK.
Steve Hardy, Policy Expert
By making the most of his quarter century of insurance industry experience, Steve Hardy has pushed Policy Expert to rapid growth in recent years.
Tara Foley, Axa
Tara Foley was appointed CEO of Axa UK & Ireland in September 2023 and used her first full year in the top job to ensure the sector continues to become more diverse and inclusive, plus she pushed for the UK government to increase the country’s resilience…
Moped driver found to be fundamentally dishonest
A moped driver has been ordered to pay £25,000 after dashcam footage revealed that a personal injury claim made following a road traffic accident was fundamentally dishonest.
Axa’s Foley on rising to the climate change challenge
View from the Top: Tara Foley, CEO of Axa UK and Ireland, explains how insurers can lead the way in building resilience to climate risks.
Lloyds Bank launches first Axa-underwritten motor products
Axa UK and Lloyds Bank have launched the first motor insurance products under their partnership, which was announced in December 2024
Most complained about general insurers revealed
Admiral, Aviva, Direct Line, Axa and RSA were the most complained about general insurers in the latter half of 2024.
Aviva refreshes and relaunches HNW offering
Aviva’s private clients managing director Ann Owen has revealed how the insurer has revamped and relaunched its high-net-worth offering, following its Azur and Axa XL acquisitions.
Big Interview: Alistair Hargreaves, Admiral
Alistair Hargreaves, UK insurance CEO at Admiral, speaks to Tom Luckham about the provider’s results, the integration of RSA’s home and pet books, and why the insurer is ignoring market noise to focus on its own game.
Is Esure enough for Ageas?
News Editor’s View: After securing two acquisitions, Scott McGee asks if Ageas will look to acquire more rivals in the future to ensure it is a top three personal lines provider or whether it will focus more on organic growth.
Axa UK reports £148m turnaround in underwriting fortunes
Axa’s UK general insurance operation returned to an underwriting profit in 2024, as its loss ratio plummeted nearly 16 percentage points.
Insurers question climate protest group claims
Claims made by the Boycott Bloody Insurance group against insurers such as Allianz, Axa, Aviva, Zurich and Intact have been called into question by several of the providers named.
Big Interview: Alain Zweibrucker, Axa Retail
Alain Zweibrucker, CEO of Axa Retail, talks to Tom Luckham about the firm's Lloyd's Bank partnership, transforming the business, and its push for digitalisation.
Insurers eye increase in terrorism cover sales
Insurers are tentatively anticipating an uptick in the number of businesses buying terrorism cover, following changes to the Pool Re reinsurance scheme last week.
Aviva and Axa hit back at claims made by Which?
Aviva and Axa have refuted claims by Which? that their “potentially unfair definitions of storms and floods” are being used to reject claims made by customers who have had their property damaged.
What the future holds for multi-storey property insurance
One year on from the launch of the Fire Safety Reinsurance Facility, Scott McGee examines if it has improved access to cover and if efforts to remove cladding are enough to reduce the price of buildings insurance on a long-term basis.
Watch Axa, Convex, Clear and Verisk discuss data in commercial property
The issue of underinsurance in commercial property insurance has been prevalent for a number of years now, with the spotlight really intensifying during and after the Covid-19 pandemic.
Lessons from the LA wildfires for the UK’s flood resilience
As the scale of losses from the Los Angeles wildfires becomes clear, Marcel Le Gouais examines if insurers are ready for a climate change-induced ‘new normal’ plus how the sector needs to step up efforts to improve policyholders' risk resilience.
ABI Fire Safety Reinsurance Facility’s impact revealed
One year on from the launch of its Fire Safety Reinsurance Facility, the Association of British Insurers has provided an update on its impact.
Axa calls for EV battery health certificates
Axa has published a report calling for the introduction of EV battery health certificates, arguing it could stimulate the UK’s used EV market by quantifying battery health and making vehicles easier to price for sale.
Penny Black’s Social Diary: Zurich’s axes; MGAA’s curry
Penny Black shares the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.