Axa
RSA’s Norgrove warns insurers alone can’t solve climate losses
RSA UK and International CEO Ken Norgrove has warned that insurance alone can’t solve climate-linked losses, urging the industry to have greater focus on resilience, adaptation, and stronger construction rules.
Insurers exposed for pricing bias over payment preference
Some insurers and brokers on price comparison websites are inflating motor premiums based solely on whether a customer indicates a preference for paying monthly instead of annually, an investigation by Insurance Post has revealed.
Axa is winning race to adopt AI at scale
Axa has emerged as the global front-runner in artificial intelligence adoption, according to the inaugural Evident AI Index for Insurance.
Axa offers domestic abuse support to motor and home customers
Axa Retail has partnered with two charities, Women’s Aid and Smart Works, to offer support for Axa car and home insurance customers in the UK who are experiencing domestic abuse.
Spotlight: AI drive revs up the motor race
In the fiercely contested world of motor insurance, timely and intelligent use of data is helping firms maintain a competitive edge. Laura Miller reports.
A giant leap forward for bancassurance
What steps banks and insurance companies are taking today to offer cover in fresh ways, plus the giant leaps being taken to reshape bancassurance sooner rather than later, is investigated by Emma Ann Hughes.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Court deems credit hire companies liable for costs
In what has been labelled a “landmark victory for insurers,” the Court of Appeal has given definitive guidance that credit hire organisations are responsible for the costs of unsuccessful litigation.
Big Interview: Mark Eastham, Avantia
Mark Eastham, CEO of Home Protect and Avantia Group, reveals how he will turn the business into the first insurer to have an artificial intelligence-driven operating model, plus whether an acquisition of the non-standard home insurer could be on the…
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Axa reveals genAI enabled Lloyds Bank partnership
Paul Hollands, chief artificial intelligence and data officer at Axa UK, has revealed how the efficiencies brought about by generative AI enabled the insurer to partner with Lloyds Banking Group for its motor portfolio without hiring for new roles.
Avantia aims to become first insurer with AI-driven operations
Mark Eastham, CEO of Home Protect and Avantia Group, has revealed how he will secure a place among the nation’s top 10 home insurers by becoming the first provider to have an artificial intelligence-driven operating model.
Could aviation insurance be about to skyrocket?
David Worsfold examines how an increasing number of claims and capacity issues are changing conditions in the airline insurance market.
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…
Power List: Ones to watch in insurance in 2025
These industry leaders narrowly missed out on a place in this year’s Insurance Post Power List, but based on their role, career to date and growing influence look set to feature in future rankings.
Insurance industry’s most powerful players revealed
Making multi-billion-pound takeover bids for rivals and challenging political posturing is what it took to secure the top spots on Insurance Post’s 2025 Power List.
Big Interview: Rob Schimek, Bolttech
Rob Schimek, founder and group CEO of insurtech Bolttech, reveals “the problem” with general insurance and outlines how he intends to solve it by embedding cover into an array of different industries.
Steve Hardy, Policy Expert
By making the most of his quarter century of insurance industry experience, Steve Hardy has pushed Policy Expert to rapid growth in recent years.
Tara Foley, Axa
Tara Foley was appointed CEO of Axa UK & Ireland in September 2023 and used her first full year in the top job to ensure the sector continues to become more diverse and inclusive, plus she pushed for the UK government to increase the country’s resilience…
Moped driver found to be fundamentally dishonest
A moped driver has been ordered to pay £25,000 after dashcam footage revealed that a personal injury claim made following a road traffic accident was fundamentally dishonest.
Axa’s Foley on rising to the climate change challenge
View from the Top: Tara Foley, CEO of Axa UK and Ireland, explains how insurers can lead the way in building resilience to climate risks.
Lloyds Bank launches first Axa-underwritten motor products
Axa UK and Lloyds Bank have launched the first motor insurance products under their partnership, which was announced in December 2024
Most complained about general insurers revealed
Admiral, Aviva, Direct Line, Axa and RSA were the most complained about general insurers in the latter half of 2024.