Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Over the last three years, customer satisfaction with home insurers has remained remarkably consistent – drifting only slightly from 79.8% in Spring 2022 to 80.3% in the latest wave of our customer
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Government admits motor taskforce suggestions ‘unlikely to reduce premiums’
The findings of the government’s Motor Insurance Taskforce have been published today (10 December), outlining its suggestions on how to bring motor premiums down.
Entries open for the 2026 British Insurance Awards
We can’t quite believe it’s come round so quickly – the 2026 British Insurance Awards are now open for entries.
Avoiding a ‘compensation lottery’ from Court’s transgender ruling
The Supreme Court’s ruling that sex under the Equality Act means biological sex has left insurers uncertain over which Ogden tables to use for transgender claimants, which Tim Evershed discovers is raising fears of inconsistent compensation awards.
Aviva office targeted by ‘stop the chop’ protesters
Aviva’s London headquarters has been targeted by a protest from residents of Wivenhoe, Essex today (9 December) campaigning for the insurer to release evidence on its decision to fell two local trees, including a 150-year-old oak.
ABI says Which?’s complaint evidence ‘doesn’t reflect reality’
Trade Voice: Chris Bose, director of general insurance and international at the Association of British Insurers, responds to concerns raised by Which? and sets out why practical, proportionate reforms are essential to strengthen trust in the market.
60 Seconds with... Health Shield’s Jacqui Carr
If Jacqui Carr, CEO at Health Shield Friendly Society, could be any fictional character, she would pick Inspector Gadget and her career highlight was stepping into her current top job.
NFU Mutual leads motor insurance market
NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.
How MGAs are shaping the future of insurance
View from the Top: Kevin Morton, head of high net worth and personal lines partnerships at Zurich UK, explains why MGAs are set to remain a central pillar of the insurance market.