Davies Group

Analysis: Subsidence surge

Insurers and loss adjusters are using digital technologies to handle this autumn’s surge in subsidence claims but they are not forgetting the human touch is the best way to get to the root of the problem

Interview: Jacqueline McNamee and Elliot Biggs, C-Quence

Keen not to be lumped in with the insurtech movement, new managing general agent C-Quence is ready to launch in Q3 backed by Primary and Arch. Its CEO Jacqueline McNamee and chief information officer Elliot Biggs outline to Jonathan Swift why data, a…

Analysis: Gig economy: The big gig ruling

The Supreme Court ruling in Pimlico Plumbers, granting employment rights to a gig worker, might lead to an increase or a shift in liability claims. But it also opens up a door for new products as gig economy platforms will want to cover their new…

Blog: Value your complaints

Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.

Blog: Brand strategies that build customer trust

Thomas Cowper Johnson, a director at Davies Group company Service Tick, examines how firms with no insurance credentials have managed to build and maintain a relationship of trust with their policyholders.

Analysis: NIHL: Make some noise

The fixed-cost regime proposed for noise-induced hearing loss claims is like music to insurers’ ears, although it comes way after the hubbub

Analysis: Arson: A burning issue

Only a small portion of arson cases are prosecuted, so perhaps it’s time for the insurance industry to take ownership of this issue, as it has with fraud

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