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Davies Group

Blog: Brand strategies that build customer trust

Thomas Cowper Johnson, a director at Davies Group company Service Tick, examines how firms with no insurance credentials have managed to build and maintain a relationship of trust with their policyholders.

Analysis: NIHL: Make some noise

The fixed-cost regime proposed for noise-induced hearing loss claims is like music to insurers’ ears, although it comes way after the hubbub

Analysis: Arson: A burning issue

Only a small portion of arson cases are prosecuted, so perhaps it’s time for the insurance industry to take ownership of this issue, as it has with fraud

We need to talk about fire claims

With concerns growing about the coordination of the many parties involved in investigating major fire claims, a roundtable recently brought together insurers, adjusters, forensic investigators and fire service chiefs. As they discussed the many…

Fire claims: Not getting burnt

The Enterprise Act may expose inefficiences in the way claims are handled – and fire investigators could feel the heat, as any delay in investigating may cost

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