Blog: Insurers must invest in complaint handling

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Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.

The best performing insurers invest in good complaint management because they value their customers and their feedback.

Most people have heard that a complainant who has had their complaint handled

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How Blueprint Two will transform insurance

Post Podcast: Insurance has moved from parchment, to paper, to PDFs in the last few hundred years and Blueprint Two will hopefully help the sector transition towards frictionless processing, according to Rob Myers, operations director of the Lloyd’s Market Association.

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