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Hiscox

Diary of an Insurer: Hiscox’s Shali Vasudeva

Shali Vasudeva, group chief operations and technology officer at Hiscox, oversees areas including technology, data plus artificial intelligence, property services, procurement, and change management including improvements to the claims process.

Claims service progress stalls in Q2

After gains early in 2025, Ben Bolton, managing director at Gracechurch, reveals general insurance claims service has slipped, with NPS falling and regional gaps widening.

Styling shifts transform hairdresser insurance

Fiona Nicolson takes a closer look at why the increase in the number of independent and freelance hairdressers in the UK, as well as so-called co-working salon spaces post pandemic, has pushed up the price of hairdressers’ insurance.

Tomorrow’s World: Claims handling

How technology is reshaping claims handling and whether humans will always be part of the process is explored in the latest episode of Insurance Post’s Tomorrow’s World series.

Throwback Thursday: CII card woes; Hiscox grows

Insurance Post’s Throwback Thursday steps back in time to May 1990 to remind you what was going on this week in insurance history: the Chartered Insurance Institute was suffering card woes, Hiscox was growing and Sun Alliance increased its stake in…

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