Articles by Emma Ann Hughes
What to expect from the regulator in 2026
The latest episode of the Insurance Post Podcast aims to prepare you for the regulatory red tape heading your way in 2026.
Aviva’s Storah tackles gap between price and value
Aviva’s UK GI CEO Jason Storah has said the Financial Conduct Authority’s Consumer Duty has prompted a deeper focus on customer needs, exposing a disconnect between a price-driven market and what policyholders actually care about.
Ombudsman promises overhaul of thematic reviews
The Financial Ombudsman Service has pledged to make better use of its casework insight and improve how it shares findings with the insurance sector, as part of a wider programme of structural reform.
Big Interview: Craig Bundell, Tesco Insurance
With Tesco Bank now owned by Barclays, Craig Bundell, CEO of Tesco Insurance & Money Services, is carving out a future for his business that includes accelerating growth by using Clubcard data to build frictionless, personalised insurance experiences for…
How Tesco is using Clubcard data to shake-up insurance
Tesco Insurance and Money Services has revealed how it will leverage one of the UK’s most powerful retail data assets, the Clubcard loyalty programme, to reshape the insurance market.
Britain’s future subsidence hotspots revealed
British Geological Survey and Ordnance Survey data analysis, produced exclusively for Insurance Post, shows where climate change is set to intensify subsidence hazard exposure and pose growing challenges for property insurers over the coming decades.
Hall passes QuestGates CEO baton to Laker
Chris Hall will pass the CEO baton at QuestGates to long-standing lieutenant Greg Laker at the start of February, Insurance Post can exclusively reveal.
Q&A: Sharon Bishop, PremFina
Sharon Bishop, CEO of PremFina, explains how the business has scaled from helping 15 brokers in 2021 to more than 200 today, leveraged technology to stay ahead of regulation, and set its sights on becoming the UK’s leading premium finance provider.
Throwback Thursday: War opens Lloyd’s; Royal spending
Insurance Post’s Throwback Thursday steps back in time to January 1991 to remind you what was going on this week in insurance history when the Gulf War saw Lloyd’s remain open at the weekend and Royal, now known as Intact, wanted to raise brand awareness.
UK insurance boards slash gender pay gap to 3%
The gender pay gap on UK insurance company boards has narrowed dramatically falling from 28% in 2020 to just 3% in 2024, according to EY’s latest Financial Services Boardroom Monitor.
Hidden pipework increasing scale of escape of water losses
Concealed pipework and long-term maintenance gaps are allowing minor escape of water issues to escalate, fresh claims data from McLarens has shown.
Throwback Thursday: Broker goes bust; Lloyd’s loss
Insurance Post’s Throwback Thursday steps back in time to January 1991 to remind you what was going on this week in insurance history when a broker went bust and Lloyd’s was less buoyant than it is now.
Are you ready to be stress tested by the PRA?
The regulator’s 2026 dynamic stress test will plunge insurers into a real-time, three-week crisis simulation unlike anything the sector has faced before, forcing firms to prove not just their capital strength but their ability to make rapid, data-driven…
Insurance Museum kicks off £3m fundraising for EC3
The Insurance Museum has launched a major fundraising campaign to realise its ambitions to open a museum in London’s EC3 postcode dedicated to the industry in three years’ time.
European product recalls fall for second consecutive quarter
Product recalls dipped slightly across the EU and UK in Q3 2025, data from Sedgwick shows, noting diverging regulatory approaches, sector-specific risks, and shifting trade pressures are shaping an increasingly complex product-safety landscape.
Why insurers should be forced to signpost customers properly
Editor’s View: The Association of British Insurers and British Insurance Brokers’ Association’s signposting commitment is a step forward, but Emma Ann Hughes fears without rules and enforcement too many vulnerable consumers will still be left without…
Throwback Thursday: Record fire loss; Sedgwick buys broker
Insurance Post’s Throwback Thursday steps back in time to January 1991 to remind you what was going on this week in insurance history when fire claims surged and Sedgwick was buying a broker.
CII uproots HQ once again
The Chartered Insurance Institute is moving its headquarters and London base for the third time in less than a decade.
Big Interview: Colin Johnson, Hadron International
As a former footballer turned fronting-carrier CEO, Hadron’s Colin Johnson knows the best managers succeed by creating a top team, who can achieve goals, and know the way the opposition plays.
Why Hadron CEO Johnson won’t repeat previous fronter playbooks
Colin Johnson, CEO of Hadron International, has explained why the playbook he is using at his new fronting insurer is not simply a repeat of those used by rivals.
HDI CEO Ogden exits after six years
Stephanie Ogden, CEO of HDI Global UK and Ireland, will leave the business on 31 January to become CEO of Munich Re Specialty - Global Markets.
Throwback Thursday: Thatcher’s honours; General Accident boycott
Insurance Post’s Throwback Thursday steps back in time to January 1991 to remind you what was going on this week in insurance history when former prime minister Margaret Thatcher honoured insurance men and brokers’ plans to teach General Accident a…
Lloyd’s insists diversity network funding is secure
Lloyd’s has stated funding for its inclusion and partner networks will remain unchanged for 2026 to 2027, despite recent media coverage suggesting otherwise.
Insurance Museum awarded National Lottery Heritage Fund grant
The Insurance Museum has been awarded a £249,700 grant from the National Lottery Heritage Fund.