Articles by Emma Ann Hughes
Details of Dive In Festival 2023 revealed
Registration for Dive In, the insurance industry’s festival promoting diversity, equity and inclusion, is now open via diveinfestival.com.
Diary of an Insurance PR: SEC Newgate's Vanessa Chance
Vanessa Chance, director of communications at SEC Newgate UK, raises the profile of Insurance United Against Dementia, learns more about using artificial intelligence in communications plus handles a potential reputational risk issue.
60 Seconds With... Claire Laver, DAC Beachcroft
Claire Laver, partner and head of counter fraud at DAC Beachcroft, may want to be Mary Poppins, but given her skills as an elephant keeper can we suggest she consider Dr Dolittle?
Admiral welcomes slimming down of insurer reporting rules
The Prudential Regulatory Authority’s latest review of the regulatory reporting it requires from UK insurers has been welcomed by Admiral.
Q&A: Paul Williams, Ripe Insurance
Paul Williams, CEO of Ripe Insurance, explains why the specialist insurer looks more like a marketing agency than a financial services provider and how it wants to know why Jane differs from Janet.
Aviva’s Winslow reveals how provider is using AI
Adam Winslow, CEO of Aviva UK & Ireland general insurance, has revealed the provider is mainly testing artificial intelligence in the operational environment.
Time to stop treating travel insurance customers like idiots
Editor’s View: Emma Ann Hughes argues treating travel insurance customers fairly doesn’t mean treating them like an idiot only capable of ticking a box.
Aviva chiefs reveal how the provider achieved 13% GWP growth
Aviva bosses have revealed the part rate and new product lines played in pushing general insurance premiums up 13% in the first half of 2023.
Admiral CEO claims the cycle is turning for motor
Admiral Group CEO Milena Mondini de Focatiis is expecting business to pick up in the latter half of this year after reporting a £298m UK motor business profit in the first half of 2023.
Ecclesiastical sees surge in financial lines claims from charities
Ecclesiastical has received hundreds of financial lines claims from charities post pandemic with the provider predicting these organisations are seen as “easy targets”.
60 Seconds With... Earnix's Anna Kervison
Anna Kervison, Earnix’s business solutions team lead, reveals her spirit animal is a giraffe and how she relates to confident career woman Liz Lemon from the tv show 30 Rock.
Allianz CEO anticipates 'strong rate' environment for rest of 2023
Colm Holmes, CEO of Allianz Holdings, has warned the insurance giant will need to continue to rate “to cover the impact of inflation” in the latter half of this year.
Hiscox achieves tenfold increase in H1 profits
Aki Hussain, group chief executive of Hiscox, has revealed how a decision to preserve capital over the last few years has paid off with bumper profits at the start of 2023.
Earnix aims to offer insurers a path to true operational AI
Robin Gilthorpe, who joined Earnix as CEO in February, plans to grow the business by offering UK insurers a route map to “true operational AI.”
Big Interview: Biba’s Graeme Trudgill
Graeme Trudgill, CEO of the British Insurance Brokers’ Association, sprints across the Square Mile to share his plans on what more the body can do for members.
RSA posts £9m loss for first half of 2023
RSA has posted a £9m loss for the first half of 2023 and hired Aviva’s former transformation director James Godfrey to try to future-proof its technology, digital and data capabilities.
FWD Research to create dashboards to check Consumer Duty compliance
Martin Grimwood, director of FWD Research, has revealed plans to help general insurers create management information dashboards to demonstrate their compliance with the Consumer Duty.
Loose lips can sink general insurance ships
Editor’s View: Emma Ann Hughes considers what the fallout from the clash between NatWest and Nigel Farage could mean for the general insurance industry.
How insurers help make summer blockbuster movies magic
Emma Ann Hughes examines how film production insurance has adapted to reflect the new risks associated with producing big summer blockbusters across several countries post-pandemic.
Ghost broker sentenced for £302K insurance policy scam
A ghost broker who charged more than 900 unsuspecting motorists £300 each for fraudulent motor insurance policies has been sentenced.
FCA Consumer Duty deadline is ‘end of the beginning’
General insurers have been warned today’s Consumer Duty deadline is just “the end of the beginning” as work now needs to start on four extra strands of activity.
Diary of an Insurer: RSA’s Kate Coutts
Kate Coutts, head of risk policy, strategy and change at RSA, simplifies systems, keeps fit and finds her risk skills come in handy at a school governors meeting.
Aviva and Flood Re call for planning rules to be overhauled
Aviva and Flood Re have called on Rachel Maclean MP, minister for housing and planning, to ensure planning rules are updated to align with the UK’s legally binding Net Zero targets.
Q&A: John Milliken, Defaqto
John Milliken, chief executive of Defaqto, explains how insurers are using the agency’s product database to ensure their products are Consumer Duty compliant and reveals plans for new ratings.