Aviva’s Winslow reveals how provider is using AI

Adam Winslow 2021

Adam Winslow, CEO of Aviva UK & Ireland general insurance, has revealed the provider is mainly testing artificial intelligence in the operational environment.

Speaking exclusively to Insurance Post, Winslow said AI was currently used in virtual assistants and chatbots as it was the “obvious next step in that process”.

“It is all about offering customers a

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