Articles by Emma Ann Hughes
Tomorrow’s World: Product Development
As customer expectations shift and data becomes more powerful, the latest episode of Insurance Post’s Tomorrow’s World series reveals how insurers are rethinking how products are developed to stay relevant and future-ready.
Big Interview: Helen Sanson, CEO of The Insurance Charity
Helen Sanson, the new CEO of The Insurance Charity, is on a mission to modernise the 122-year-old institution, expand its reach across the sector, and make sure her organisation helps more workers in the industry overcome hardship.
The Insurance Charity’s CEO reveals new mission
Helen Sanson, the new CEO of The Insurance Charity, has a clear mission: give away more money and help more people in the insurance sector.
Tomorrow’s World: Pricing Practices
With data capabilities, artificial intelligence and real-time analytics continuing to evolve, the latest episode of Insurance Post’s Tomorrow’s World series explores the growing pressure insurers face to make pricing more sophisticated, transparent, and…
What the motor finance ruling means for broking pay
Editor’s View: After the Supreme Court ruling on motor finance sparked an £18bn redress scheme, Emma Ann Hughes asks could insurance broker commission be next under the Financial Conduct Authority’s spotlight?
Aviva’s Storah flags quick wins with Direct Line
Jason Storah, Aviva’s UK and Ireland general insurance CEO, has outlined early operational wins from the Direct Line takeover, and shared his growth plan for personal, commercial and specialty lines for the latter half of 2025.
Aviva’s Direct Line deal triggers £500 staff gift
Aviva has posted an operating profit of £1.07bn for the first half of 2025, up 22% on the start of 2024, and to “celebrate and recognise the acquisition” of Direct Line is giving £500-worth of free shares to staff in September.
Tomorrow’s World: Regulatory Requirements
How insurers can stay ahead of evolving regulation is the topic of the latest episode of Insurance Post’s Tomorrow’s World series.
Big Interview: Peter Beaumont, CEO of Cornish Mutual
Peter Beaumont, CEO of Cornish Mutual, shares why he swapped the Tolworth Tower for Truro to modernise the mutual and how the business is helping farmers stay resilient amid economic, political and climate pressures.
Aviva aids police in cracking classic car insurance scam
A Kent man has been sentenced for orchestrating a string of fraudulent insurance claims involving high-value classic cars, following an investigation by the City of London Police’s Insurance Fraud Enforcement Department.
NFP snaps up MGA Bspoke
NFP, an Aon company, has bought MGA Bspoke Insurance Group for an undisclosed sum.
How extreme weather is transforming caravan insurance
As British summertime weather can now range from heatwaves and droughts to intense thunderstorms and floods, Emma Ann Hughes examines how caravan insurance has had to adapt to climate extremes.
Tomorrow’s World: Career Development
The latest episode of Insurance Post’s future-focused series examines how insurance careers will evolve by 2030.
Defaqto reveals top car, home, travel and pet insurers
Aviva, Halifax, Coverwise and Sainsbury’s Bank have been named by Defaqto as the top providers for 2025 to 2026 across the four major personal lines of insurance.
Brewis leaves FCA for KPMG
Matt Brewis, the Financial Conduct Authority’s director of insurance, is leaving the regulator to join KPMG UK, Insurance Post can exclusively reveal.
Tomorrow’s World: Operational Innovation
How insurers can learn from past digital transformation programmes and boost productivity is the topic of Insurance Post’s latest episode of Tomorrow’s World, about operational innovation.
Big Interview: Chris Jones, CEO of the International Underwriting Association
Chris Jones, CEO of the International Underwriting Association, shares his plan to prepare members for increasingly interconnected risks, improve their operational efficiency and ensure they win the war for talent.
Storm Éowyn losses creep up again to £650m
Perils has increased its industry loss estimate for Storm Éowyn for a third time from €696m (£592m) to €747m (£650m).
Air fryers causing growing numbers of home fires
Air fryers are challenging chip pans in keeping the kitchen at the heart of fire risk in the home, according to data analysis from Aviva and Crawford.
Are broker share options worth the paper they’re written on?
Editor’s View: Emma Ann Hughes argues refinancing plus M&A talks at broking giants has provided a wake-up call to re-examine the share schemes used liberally to recruit and retain top talent.
DWF and insurers win in personal injury data dispute
A High Court judgment has dismissed claims against DWF Law brought by Ersan and Co Solicitors, reinforcing the rights of insurers and their legal teams to process data in suspected fraudulent personal injury claims.
Tomorrow’s World: Distributing Insurance
How digital channels, embedded insurance, and data-driven personalisation are redefining the way customers buy insurance, is the topic of Insurance Post's latest episode of Tomorrow’s World about the future of distribution.
FCA admits profiteering didn’t push up insurance prices
The Financial Conduct Authority has acknowledged the recent surge in motor insurance premiums was driven primarily by external cost pressures rather than excessive profiteering by insurers.
FCA lays out road map to tackle motor insurance costs
The Financial Conduct Authority has outlined what caused motor insurance costs to skyrocket in recent years and explained the steps the regulator, providers and the government should take to reduce premiums.