Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
A survey of 50 Cila members this summer saw them share what different stakeholders perceive the value loss adjusters bring to the claims process and where expectations are shifting.
The poll, conducted
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Motor premiums decrease for third straight quarter
Motor insurance premiums have dropped each quarter so far in 2025, according to the Association of British Insurers’ latest tracker.
Aon expects new AI tool to cut claims resolution time by up to 20%
Aon is targeting a 10 to 20% improvement in its claims resolution time in the first year of deployment of its new artificial intelligence claims tool.
Is claims service the new battleground in a softening market?
Trade Voice: Richard Napoli, chair of the CII Claims Community board and UK claims and legal services director at Markel, looks at how insurers can differentiate themselves as competition heats up.
UK cyber insurance claims hit £197m in 2024
Insurers paid out £197m to the UK businesses hit by cyber incidents in 2024, according to data from the Association of British Insurers.
Mutual calls for cash from members following Grenfell fallout
Wren Insurance Association, which specialises in insuring architectural firms, has demanded more money from its members as it continues to struggle with claims relating to the Grenfell tragedy back in 2017.
Diary of an Insurer: Arch’s Adam Waterstreet
Adam Waterstreet, claims relationship manager for Arch Insurance’s UK regional division, balances homeworking with time spent in the Birmingham office and on the road visiting colleagues, brokers, and attending industry events.
Motor insurers can’t tackle professional enablers of fraud alone
View from the Top: Clare Lunn, group head of fraud at Markerstudy, argues the industry needs the help of regulators and law enforcement to clamp down on professional enablers of fraud.
Can insurers keep their climate promises?
Whether insurers are truly delivering on their climate commitments or just talking a good game is explored in the latest episode of the Insurance Post Podcast.