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Belonging in the insurance industry

Gemma Robinson of AND-E and Erik Johnson of Markel and Inclusion@Lloyd’s and a wild Emma appears

In the first of two special episodes of the Insurance Post Podcast, recorded to mark Dive In, AND-E’s Gemma Robinson and Markel’s Erik Johnson reveal what it takes to create workplaces where everyone feels they truly fit.

 

Gemma Robinson, people and culture director of AND-E, shares how she was made to feel like she truly belonged at AND-E when she was offered a promotion when she was

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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