Defaqto CEO questions forecasts of AI-led insurance decisions
Defaqto CEO John Milliken has raised doubts over predictions that generative and agentic artificial intelligence will soon dominate how consumers choose general insurance products.
Kicking off today’s (24 September) Defaqto conference at 22 Bishopsgate in London, Milliken said while AI-powered tools are increasingly part of the decision-making process, they are far from
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