Why can’t the FCA see and act on the full claims picture?
Editor’s View: Emma Ann Hughes argues the Financial Conduct Authority can either continue to defend its frameworks after Which?’s super-complaint or accept that collecting data is meaningless unless it triggers earlier, tougher and more visible intervention against providers that repeatedly fail policyholders.
Which?’s super-complaint on home and travel insurance claims handling lays bare how long-standing problems have endured, despite years of regulatory scrutiny, reporting requirements and data
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