Artificial intelligence (AI)
What claims professionals should focus on amid the AI hype
Trade Voice: John Bissell, executive director for the Chartered Institute of Loss Adjusters, breaks down where claims professionals should be focussing their attention amid the rise of artificial intelligence.
FCA review calls for ‘trusted’ AI agents in insurance
A Financial Conduct Authority review into the use of artificial intelligence has both warned of the amplification of fraud and cyber risks and said “trusted agents” could help consumers through addressing protection gaps as well as switching firms.
Insurance’s AI buffet is over so now comes portion control
Editor’s View: As insurer’s chief technology officers start to see their artificial intelligence bills skyrocket due to growing usage of the technology by staff, Emma Ann Hughes asks is rationing nigh?
Quantexa warns AI fraud could leave smaller insurers exposed
Organised artificial intelligence fraud is likely to shift from large insurers to smaller rivals as major carriers improve their detection capabilities, Quantexa’s global head of insurance fraud solutions, Shyam Bhatt, has warned.
Big Interview: Jane Poole, CFC
Jane Poole, chief financial officer of CFC, reveals how she is helping the insurer scale internationally, what she learned during Direct Line’s takeover saga, and why insurance still needs to do more to improve social mobility and leadership diversity.
AI should not return claims to the back office
Having emerged from the back office to become an exco priority, claims functions should not revert to being less people-facing because of the rise in AI.
Hiscox CIO sets vision for fully AI-enabled workforce
Hiscox is aiming to create a workforce where every employee uses artificial intelligence as part of their role, according to group chief information officer Chris Loake.
Microsoft insists Copilot will support – not replace – underwriters
Microsoft is seeing growing demand for artificial intelligence across insurance operations, but the technology is intended to augment employees rather than replace them, according to the technology giant’s UK insurance lead.
CFC warns silent AI cover could create pandemic-like challenge
Louise O’Shea, group CEO of CFC, has warned that AI risks need to be accounted for with affirmative stances to avoid “unclear” situations.
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
Q&A: Yvonne Moore, Zurich Resilience Solutions
Yvonne Moore, head of Zurich Resilience Solutions UK, speaks to Insurance Post about how resilience continues to evolve in the face of new risks, and what the firm does to prepare businesses for risk exposures.
FCA’s Reynolds reveals how watchdog wants insurers to use AI
The Financial Conduct Authority has reiterated its support for artificial intelligence adoption in insurance, with interim insurance director Graeme Reynolds urging firms to innovate while ensuring consumer protections remain at the forefront.
Why agency, not just innovation, will define insurance leaders
Legacy systems and slow development cycles are limiting insurers’ ability to act, which Jonathan Rusby, director of property and casualty for EMEA at Instanda, says makes operational agility and technology-enabled agency critical to staying competitive.
Making AI work in insurance
How insurers can build confidence in AI, identify high-value use cases and create a foundation for wider adoption.
Cowbell targets UK cyber dominance
Simon Hughes, chief commercial officer of cyber insurance firm Cowbell, has told Insurance Post that underinsured SMEs are a huge growth opportunity for the business and the sector.
AI could kill the insurance renewal habit
Editor’s View: With more than 70% of consumers expecting artificial intelligence to influence their insurance purchases within the next year, Emma Ann Hughes predicts renewals face their biggest disruption right now since the demise of the Yellow Pages.
AI ends human-scale cybersecurity as threat windows collapse
Artificial intelligence-driven vulnerability discovery must force insurers and organisations to prioritise resilience over prevention in an environment where breaches are inevitable, according to Judson Dressler, head of the risk operations centre at…
Zurich’s Seach urges industry to tackle AI risk blindspots
As businesses face volatility from artificial intelligence and cyber security, Penny Seach, group chief underwriting officer at Zurich, kicked off the Airmic Conference by telling insurers to identify and overcome “blindspots” to evolving threats.
Airmic CEO calls for return to risk management fundamentals
Airmic CEO Diane Maxwell has urged the industry to return to the fundamentals of crisis risk management and to foster human connections in an increasingly digital and technological world.
AI widens skills gaps as insurers fall behind on adoption
The headcount in financial services fell by 5% in 2025, with artificial intelligence putting increasing pressure on businesses to continually fill skills gaps, according to the latest Annual Skills Report from the Financial Services Skills Commission.
Duck Creek bets on AI and Lloyd’s to drive UK expansion
As Lloyd’s looks beyond Blueprint Two, Duck Creek is positioning itself to become a leading technology provider to the London Market, backed by new artificial intelligence capabilities and a push for market certification.
Q&A: Massimo Cavadini and Pardeep Bassi, WTW
Massimo Cavadini, head of product, pricing, claims and underwriting for Continental Europe at WTW, and Pardeep Bassi, global proposition leader for data science, insurance consulting and technology at WTW, delve into the 2025 European Insurance &…
Cytora CEO says Zurich proves agentic AI is beyond pilots
Cytora CEO Richard Hartley has claimed the firm’s recent deployment with Zurich proves agentic artificial intelligence has moved beyond experimentation to being implemented at scale.
What practical AI adoption looks like for insurers
The potential of AI is different for every insurance business, but there are practical steps firms can take to unlock that value.