Artificial intelligence (AI)
Insurance perils of driving home for Christmas
As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are…
Potholes put councils on legal front line over road repairs
As pothole-related injury and damage claims increase, Georgia Milton, paralegal at DWF, warns councils and insurers must navigate complex legal duties, evidential hurdles and financial risks in proving when liability begins.
A Christmas Carol for insurance’s digital dilemmas
Editor’s View: Insurers to confront the ghosts of past technology missteps in order to claim a more connected, brighter future, according to Emma Ann Hughes who is under the influence of Charles Dickens this Christmas.
Q&A: Dan Sandler, Veridox
Dan Sandler, founder of Veridox, explains the insurtech’s unconventional, community-focused approach to developing the AI-powered forensic document and image manipulation analysis platform.
First Central to cut 160 Jobs
First Central is consulting on significantly reducing its workforce and outsourcing roles to its South African office in the new year, Insurance Post can reveal.
Insurers target call centre job cuts as tech adoption advances
A report has suggested Allianz Partners is looking to get rid of call centre staff, while Post understands Markerstudy is also considering its call centre personnel numbers over the next few years.
Video Q&A: Shift Technology’s George Robbins on Agentic AI and claims transformation
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins to discuss the key areas that insurers need to consider when thinking about using Agentic AI in claims transformation.
Insurance in step with AI
At a recent webinar hosted by Insurance Post in association with Hyland, insurers explored how agentic AI could reshape underwriting, claims and fraud – and the challenges of keeping humans in the loop.
CII and FCA warn AI could put vulnerable customers at risk
The Chartered Insurance Institute has unveiled new guidance to help firms better support vulnerable customers, and warned a rush to adopt AI tools risks compounding harm for those most in need.
FCA’s Sheldon Mills to exit regulator
Sheldon Mills, executive director of consumers and competition at the Financial Conduct Authority, is set to leave the City watchdog.
Teens see cyber risks clearly – but don’t know insurance basics
Today’s teenagers understand the risks that will shape the insurance market of 2045 but are confused about the cover they need today, research has revealed.
Climate activists disrupt S&P insurance conference
Climate change protesters disrupted S&P Global Ratings’ European Insurance Conference in London this afternoon (20 November), forcing multiple pauses to the programme.
Spotlight: Reinforce customer integrity by stopping fraud earlier in the sales process
Insurance providers risk leaving their digital channels exposed to organised fraud. Strengthening fraud defences at the point of sale can protect the customer ecosystem, reduce operational costs and create competitive advantage, argues Paul Brockway,…
Q&A: Jake Wells, Meshed
Jake Wells, co-founder and chief operating officer of Meshed, discusses the insurtech’s vision of providing high quality service to small-to-medium businesses through the artificial intelligence-native broking platform.
Asia Pacific Insurance Technology Awards winners revealed
Insurance Post is delighted to announce the winners of the 2025 Asia Pacific Insurance Technology Awards.
Davies CEO warns agentic AI investment ‘imperative’ for survival
Davies group CEO Dan Saulter has argued investment in agentic artificial intelligence is an “imperative” and not an “option”.
Axa CIO reveals ROI on AI
Artificial intelligence has resulted in a significant uptick in the number of customers Axa retains, according to the insurer’s chief information officer Natasha Davydova.
Webinar: Learn about AI underwriting lessons from the front line
The conversation around AI in underwriting is shifting, from what’s possible to what’s already in play.
Q&A: Rob Kemp, Aon
Rob Kemp, head of commercial risk at Aon, speaks to Insurance Post regarding his role so far, the broker's recent M&A activity, and its investments in AI.
Aon expects new AI tool to cut claims resolution time by up to 20%
Aon is targeting a 10 to 20% improvement in its claims resolution time in the first year of deployment of its new artificial intelligence claims tool.
Is claims service the new battleground in a softening market?
Trade Voice: Richard Napoli, chair of the CII Claims Community board and UK claims and legal services director at Markel, looks at how insurers can differentiate themselves as competition heats up.
Allianz to re-platform commercial products over next two years
Allianz Commercial is in the process of moving all its products over to a new platform, chief distribution officer Nick Hobbs has told Insurance Post.
Q&A: Etienne Legangneux, Vet-AI
Etienne Legangneux, CEO of Vet-AI, discusses the opportunities for the firm’s AI triage tools to assist insurers in reducing claims and retaining customers in an increasingly price competitive market.
Compare the Market CEO dismisses ChatGPT taking over PCWs
Compare the Market CEO Mark Bailie has argued the question of Chat GPT taking over from price comparison websites is “fundamentally flawed”.