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Artificial intelligence (AI)

Challenge of reframing flood risk laid bare

Unpredictable weather and the government’s building targets are forcing underwriters to rethink how they assess property flood risk, according to a panel of experts at Insurance Post’s Underwriting Club this week.

Q&A: Jean-Philippe Doumeng, Napo

Jean-Philippe Doumeng, CEO and co-founder of Napo, discusses the challenges the firm has faced as a direct-to-consumer insurtech and its mission to provide premium pet insurance despite operating in a price-competitive market.

Axa reveals genAI enabled Lloyds Bank partnership

Paul Hollands, chief artificial intelligence and data officer at Axa UK, has revealed how the efficiencies brought about by generative AI enabled the insurer to partner with Lloyds Banking Group for its motor portfolio without hiring for new roles.

Navigating record claims in the generative AI era

As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.

Reputational risk of AI in insurance

Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.

Big Interview: Tobias Taupitz, Laka

Tobias Taupitz, Laka CEO and co-founder, shares how the bicycle insurance company hopes to become the leading provider of green mobility cover in Europe plus the organic and inorganic paths he intends to take to achieve that goal.

How Bolttech is deploying genAI

David Lynch, group chief technology and operations officer a Bolttech, shares how the insurtech has moved beyond pilots to embed AI across the insurance value chain.

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