Artificial intelligence (AI)
Blog: The shift in healthcare delivery - how can insurers respond to changing customer needs?
The provision of healthcare is about to change beyond recognition. Tim Boyce, healthcare team leader at CFC Underwriting, explains how technology is set to transform the way medical professionals treat patients and develop cures.
Trade voice: Airmic's John Ludlow on becoming risk partners
Insurers are expanding their services beyond products, but there is much more to do. Underwriters and risk managers should view each other as risk partners, says Airmic CEO John Ludlow.
Claims Apprentice 2019: Episode 2 - The Debate
Now that the six contestants have been split into teams and decided on their names, it is time for the apprentices to tackle their first challenge.
Analysis: Why are insurers hiring in-house loss adjusters?
Insurers are increasingly hiring teams of loss adjusters to handle claims in-house, rather than outsourcing to a third-party firm. Post looks at this trend and whether it represents part of an established cycle
Industry is falling behind on digital transformation: research
Financials services lag behind other industry sectors when it comes to digital transformation, according to a recent report.
Insurers should stick to 'risk reflective pricing'
Insurers should ensure that premiums are a fair reflection of risk, a conference heard.
Amanda Blanc issues caution on insurer big data use
Zurich EMEA CEO, Amanda Blanc cautioned insurers on how they use big data in her keynote speech at the Association of British Insurers annual conference.
AI insurance fraud initiatives get £13m government backing
The government will put part of a £13m fund towards using artificial intelligence to fight insurance fraud.
Analytics: Why Robot?
Technology is predicted to be a huge part of the future business landscape but fears remain over letting robots have all the power. Post investigates how robotics and artificial intelligence is helping insurance now and how it could do more in the future
Q&A: Luke Exford, CILA
Luke Exford has replaced John Evans as president of the Chartered Institute of Loss Adjusters. He spoke to Post about how the body maintains standards amid technological change.
RSA partners with insurtech on government-backed machine learning project
RSA is among the partner organisations working on a new government-funded two-year research programme into the application of machine learning and data analytics for risk modelling.
Interview: Andrew Rear and Mark Dennis, Digital Partners
One of the first movers in the insurtech space, Digital Partners now works with over 20 start-ups and wrote £100m of gross written premium in 2018. Its CEO Andrew Rear and chief operating officer Mark Dennis spoke to Jonathan Swift about how a…
Blog: The future landscape for AI claims around the world
Governments around the world are looking to regulate artificial intelligence and as Lee Gluyas, partner, and Stefanie Day, associate with law firm CMS, explain those that get there first will be the ones to benefit.
Sinéad Browne of AGCS on tackling intangible risks
Over the past 40 years business risks have moved from mainly tangible to predominately intangible Sinéad Browne, Allianz Global Corporate & Specialty chief regions and markets officer, urges companies and insurers to tackle this weak spot in risk…
Ageas' Bart De Smet on staying relevant in 2030
Insurers need to act now to stay relevant to their customers in future, writes Ageas' CEO Bart De Smet.
Number of insurtech patents has doubled in the last five years
The insurtech sector continues to grow, with a 40% increase in the number of insurance-related patents, research found.
Google to host machine learning ‘bootcamp’ for Applied
Google will host a “bootcamp” on machine learning for Applied Systems engineers next month in the first skills transfer between the two companies.
Brokers shouldn’t fear job losses through AI
Brokers don’t need to fear job losses through automation, a conference heard.
Most downloaded content by insurers using Insurance Hound during August and September
Brexit, regulation and loyalty catch the eye of insurers.
Insurance Fraud Awards 2018 - full list of winners
Keoghs partner James Heath, pictured, was handed the achievement prize at the Fraud Awards last night in what proved to be a fruitful night for the law firm.
Travel insurance: Transforming and challenging through digital technology
The insurance market and the tourism industry have not always had reputations for embracing the latest technology. But things are changing and digital advances such as geo-location and data analytics will only help accelerate the pace of change
Editor's comment: More hugs, less AI
This weekend, three generations of my family watched the Netflix original film Next Gen - a family version of I, Robot - where robots did anything and everything.
Analysis: Chatbots – Where is the love?
‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.
Blog: Technology - right or wrong for claims (or both)?
Insurers building the new claims portal must be careful not to force clients down a path they don’t wish to go argues Minster Law director of claims Marcus Taylor, who points to public concerns over technology as a major obstacle to overcome