Artificial intelligence (AI)

Analytics: Why Robot?

Technology is predicted to be a huge part of the future business landscape but fears remain over letting robots have all the power. Post investigates how robotics and artificial intelligence is helping insurance now and how it could do more in the future

Q&A: Luke Exford, CILA

Luke Exford has replaced John Evans as president of the Chartered Institute of Loss Adjusters. He spoke to Post about how the body maintains standards amid technological change.

Editor's comment: More hugs, less AI

This weekend, three generations of my family watched the Netflix original film Next Gen - a family version of I, Robot - where robots did anything and everything.

Analysis: Chatbots – Where is the love?

‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.

Blog: Technology - right or wrong for claims (or both)?

Insurers building the new claims portal must be careful not to force clients down a path they don’t wish to go argues Minster Law director of claims Marcus Taylor, who points to public concerns over technology as a major obstacle to overcome

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