Artificial intelligence (AI)
60 Seconds With... Resilience’s Si West
From fending off cyber villains to mentoring global security teams, Si West, director of customer engagement at Resilience, blends digital defence with dad jokes and a dash of Queen.
MS Amlin predicts AI will replicate outsourcing consequences
The impact of artificial intelligence on the insurance workforce will be similar to the effect of outsourcing, according to MS Amlin chief people officer Gemma Lines.
Q&A: Haris Khan, Novee
Haris Khan, CEO and co-founder of Novee discusses how the firm will execute its mission to solve efficiency and data visibility challenges for underwriting technology.
AI that could hit insurers with wave of court cases wins backing
Artificial intelligence-driven claims technology capable of causing a surge in court-bound insurance disputes has won the financial backing of a law firm backing and is now being piloted with a major loss assessor, Insurance Post can exclusively reveal.
AI video tech three times better than telematics at predicting risk
Artificial intelligence-powered video telematics technology is three times better at risk prediction accuracy than traditional telematics inputs.
Staysure assembles specialist team for AI chatbot
Staysure has assembled a team of conversational artificial intelligence specialists to continuously monitor and refine its AI webchat assistant Susi.
Allianz UK creates head of AI role
Allianz UK has appointed Mansoor Reehana to the newly created head of artificial intelligence role.
Video Q&A: Osman Khurshid, Synectics Solutions and Katriona Cunningham, Aviva on the latest fraud trends
In the latest Insurance Post video, we caught up with Osman Khurshid, chief client officer at Synectics Solutions, and Katriona Cunningham, policy application fraud lead at Aviva, to discuss how to align fraud prevention with customer protection.
Ransomware costs soar as cyber claims decline
The financial fallout of ransomware is mounting, even as the number of cyber insurance claims received declines, data from Resilience has revealed.
How is the fight against ghost brokers evolving?
Following a 52% increase in ghost broking in 2024, Tom Luckham explores how the fight against fraudulent insurance policies and their facilitators is changing.
Key drivers shaping the future of motor insurance
Nick Whiting, motor insurance expert at Guidewire discusses profitability challenges facing personal lines motor insurers can be traced to broader structural shifts in the motor industry.
‘Untenable’ motor model opens door for manufacturer moves
Rory Yates, head of strategy for EMEA at EIS, has warned that the current operating model for motor insurance is "becoming untenable" and must evolve.
AI must automate required tasks to win underwriter adoption
Automating mandatory tasks is key to driving underwriter artificial intelligence tool uptake, according to Mosaic Insurance agency CEO Liam Jones.
AI forces brokers to rethink recruitment and client care
Phil Williams, group chief commercial officer and managing director of retail at Clear Group, has warned brokers that artificial intelligence means they need to rethink how they recruit talent.
Q&A: Amrit Santhirasenan, Hyperexponential
Amrit Santhirasenan, CEO and co-founder of Hyperexponential, discusses with Insurance Post the value of taking a stream – rather than sliver-based approach to AI product development and the big picture benefits that are likely to emerge from that.
Zurich reveals ‘puzzle pieces’ approach to AI is paying off
Zurich Insurance is reaping the rewards of a modular “puzzle pieces” approach to artificial intelligence, according to Penny Jones, responsible AI lead at the insurer.
How to fix the broker/insurer data gap
Poor data exchange between brokers and insurers is more than an operational nuisance - it’s a threat to trust, profit, and client outcomes, warns Zulf Raja, head of insurance at Dun & Bradstreet.
QBE, HSB, Markel, Flock, Geo and NBS to address first Underwriting Forum
Secure your place at next week’s inaugral Underwriting Forum 2025 on Thursday 9 October at the NEC, Birmingham.
Watch Axa and Covea discuss the shift from generative to agentic AI
As insurers become more comfortable with generative artificial intelligence, attention is shifting to the next evolution: agentic AI systems that can reason, plan, and take autonomous action
CII conference to examine how AI is reshaping insurance
“Artificial intelligence won’t replace your job, but someone who uses AI better than you will,” warns Artur Niemczewski, AI champion and former non-executive director of the Chartered Insurance Institute.
Rapid AI rollout tests insurers’ ability to prove real value
Without the right projects and processes, many artificial intelligence deployments in the insurance industry risk failing to deliver real benefits, a panel at today's (24 September) Defaqto conference has warned.
Insurtech investment flips from insurance entities to tech providers
Funding for insurtechs has shifted away from insurance entities to value chain enablers, according to research from McKinsey and Insurtech UK.
Direct Commercial rolls out updated broker portal
Direct Commercial Limited has launched the next phase of its Broker Portal, which initially launched in November 2023.
Technology due diligence takes centre stage in insurance M&A
From costly integration to toxic technology debt, Scott Thomson, insurance solutions director at FintechOS, explains how outdated systems are blocking insurance takeover deals.