Artificial intelligence (AI)
Time:To – LIIBA’s Croft on AI opportunities
Artificial intelligence allows insurers to move beyond once-a-year renewals to continual risk assessment and mitigation, according to Chris Croft, CEO of the London & International Insurance Brokers’ Association.
Ageas AI projects deliver 25-fold return on investment
Ageas chief data officer Chris Pearce has revealed the insurer’s 26 live artificial intelligence use cases are delivering an overall return of 20-to-25 times their cost.
Sedgwick’s Dryden on how AI can help vulnerable customers
Nicola Dryden, chief client officer of Sedgwick, shares how the most value from artificial intelligence comes when the technology is combined with the human touch, especially when it comes to complex claims.
Beyond screens: how AI will reshape insurance engagement
Nigel Phillips, CEO of CDL, explores how artificial intelligence will allow insurers to move beyond the screen, from generic marketing prompts to contextual service interventions.
AI regulation ripple effect: Are clients ready?
The artificial intelligence regulation debate is heading for insurance, says Claud Bilbao, Cowbell’s vice president and underwriting and distribution director for the UK and Australia, who advises brokers and SMEs to prepare now.
AI in broking: why the debate must move on
For insurance brokers, Andy Lewis, head of people proposition at Hedron Network, says the artificial intelligence debate has shifted from whether to adopt the technology to how to embed it safely, practically and strategically so it delivers lasting…
How AI is making insurance fraud harder to detect
Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and…
How AI can make FNOL faster and more customer-centric
Irene Davies-Foo, associate director and business expert lead at Woodgate & Clark, outlines how artificial intelligence can transform first notice of loss by accelerating triage, improving data capture and ensuring customers reach human support faster…
Q&A: Tim Hardcastle, Instanda
Tim Hardcastle, CEO and co-founder of Instanda, speaks to Insurance Post about the progress of his complex commercial lines product, promising underwriting agentic pilots, and the ‘black box’ limit in artificial intelligence.
Time:To – LMA’s Levett on making the most of FCA rules
Implementing the Financial Conduct Authority’s simplification rules will make insurers’ lives easier, according to John Levett, head of regulatory affairs at Lloyd’s Market Association.
Aviva uses AI to identify £800m in underinsurance
Aviva has said it has used artificial intelligence to identify around £800m of underinsurance, as director of innovation Jason Chambers says clear controls are even more necessary as the technology becomes agentic.
To AI or not to AI is not the question in underwriting
Rory Yates, managing director for insurance at Synechron, examines how artificial intelligence is impacting underwriting.
Insurers must govern AI as aggressively as they adopt it
Hakob Astabatsyan, co-founder and CEO of Synthflow AI, explains how addressing artificial intelligence-driven fraud requires a tailored response that combines technology, process and culture.
McGill says AI’s ‘best’ productivity gains come second time around
Revisiting already artificial intelligence-powered processes has unlocked even greater efficiency gains than the original implementation, McGill CTO Simon Bradbury has said.
Mea CEO on how AI will free underwriters to focus on risk
Martin Henley, CEO of mea Platform, argues insurers will only see meaningful gains from AI if it automates routine tasks to give underwriters more time to apply expert judgement to risk selection and emerging exposures.
Who holds the key? The AI race to secure insurance data
As artificial intelligence becomes deeply embedded in underwriting and claims, Emma Ann Hughes examines if insurers are doing enough to keep their customers’ data safe.
Data standards are the saviour from AI adoption failure
Tim Ellis, managing director of Acord UK, argues only when paired with clearly defined data standards can artificial intelligence applications do what they do best for insurance.
Time:To – Zurich’s Thomas on using AI to strengthen underwriting
Artificial intelligence should be used to help underwriters spend less time hunting around for data, according to Sam Thomas, interim chief underwriting officer of Zurich UK.
Insurers warned against ‘faster horse’ thinking with AI
Aventum, Axa, CFC, Crawford & Company and Dual technology leaders urge insurers to rethink products and operating models, rather than simply use artificial intelligence to improve existing processes, in the latest Insurance Post Podcast.
AI turns cyber from a frequency story into an accumulation one
Richard Ford, CyberCube’s vice president of engineering, says cyber in the artificial intelligence era means underwriters are being asked to price a moving target that’s changing direction unpredictably.
Has AI made yesterday’s insurance platforms obsolete?
The artificial intelligence era is exposing the limitations of first-generation no-code platforms, which Simon Pritchard, managing director of IS2, says makes insurance expertise rather than software configuration the industry’s most valuable asset.
How tokenomics is transforming the way insurers use AI
Unless insurers understand the true cost of artificial intelligence tokens and manage them strategically, Brandon Nuttall, chief digital and AI officer at Xceedance, warns they risk spiralling expenses, inconsistent outcomes and new forms of operational…
Time:To – Commercial Express’ Pritchard on AI improving decisions
Duncan Pritchard, managing director at Commercial Express, shares how the business has cleansed its data and created a virtual underwriting assistant.
Hiscox CTO: Insurers must balance AI innovation with control
Hiscox’s chief technology officer Ian Wrigglesworth reveals he has not been able to get clear pricing from Microsoft’s new agentic Copilot Cowork as he says being skilled in data will be the key function for future AI managers.