Artificial intelligence (AI)
Winners of British Insurance Technology Awards 2025 revealed
The winners of the second British Insurance Technology Awards were unveiled last night (23 September) at a The Brewery in London.
How the AI revolution can unlock neurodiverse insurance talent
As artificial intelligence takes the insurance industry by storm, Damisola Sulaiman analyses the unexpected benefits AI implementation can have for creating a workplace that is inclusive by design for neurodiverse employees.
Zego slashes net loss by £30m
Zego has reported a net loss of £4m for 2024, down from a £34m net loss in the previous year, Insurance Post can reveal.
ManyPets achieves profitability for the first time
Many Group, the parent company of ManyPets, has reported a profit of £6.25m for the year ending 31 March 2025, after posting a £33m loss in the previous year, Insurance Post can reveal.
FOS looking to improve its ‘value for money’
The Financial Ombudsman Service is actively working to justify its cost to the industry through its overhaul consultation in July, delegates at the Chartered Institute of Loss Adjusters conference have heard.
Big Interview: Mark Lomas, Lloyd’s
Mark Lomas, head of culture at Lloyd’s of London, reflects on the market’s diversity achievements so far, and where the work is far from done.
Experts weigh up AI threats and opportunities within fraud
At Insurance Post’s Claims and Underwriting Clubs last week, experts discussed how fraudsters are increasingly exploiting artificial intelligence while insurers are also using the technology to fight back.
Greater collaboration and data key to beating underinsurance despite peril uncertainty
Greater collaboration between property underwriters and brokers, married with the greater use of AI and data enrichment means the issue of underinsurance is being managed with greater focus than ever before.
Diary of an Insurer: Hiscox’s Shali Vasudeva
Shali Vasudeva, group chief operations and technology officer at Hiscox, oversees areas including technology, data plus artificial intelligence, property services, procurement, and change management including improvements to the claims process.
Allianz GenAI tool saves 135 days of underwriter time in a year
Allianz has rolled out a generative AI underwriter guidance tool, which has saved underwriters an estimated 65,000 minutes or 135 working days of information gathering since its pilot in September.
Lloyd’s deploys AI tool for performance management
Lloyd’s of London is using an artificial intelligence tool for evidence-based performance management.
21 insurtechs compete for a place in Lloyd’s Lab cohort 15
Lloyd’s Lab conducted a pitch day for its 15th cohort on Tuesday (9 September), which saw 21 firms face off for one of the 10 spots in the 10-week accelerator programme.
AI agents could join insurance workforce within next three years
Erez Barak, chief technology officer at insurtech Earnix, has told Insurance Post artificial intelligence agents could join the insurance workforce in the next “12 to 36 months.”
Fraudsters using AI ‘next great threat’ to insurance industry
Generative artificial intelligence in the hands of fraudsters has the potential to be a huge threat, but the industry must fight fire with fire, delegates have heard.
Will AI make brokers more efficient or less relevant?
Trade Voice: Stefan Daines, broking director at Daines Kapp and member of the CII Community Broking Board, looks at how artificial intelligence can help brokers and the practical steps they take.
Claims costs calm but tech gaps persist for brokers
A majority of brokers are still reporting rising claims costs, but fewer say costs went up this quarter than a year ago, according to Direct Commercial’s latest Broker Barometer.
Diary of an Insurer: Brokerbility’s Jason Beach
Jason Beach, operations and markets manager at Brokerbility, juggles planning, meetings, relationship management, and strategic thinking with learning from his peers at Warwick University.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Q&A: Jeff Heine, Novidea
Jeff Heine, chief revenue officer at Novidea, tells Insurance Post how the firm plans to be a market leader globally through its data-driven end-to-end platform and the way clients can harness Novidea to drive artificial intelligence development.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Big Interview: Andrew McMellin, Markel
Andrew McMellin, president of Markel International, sits down with Harry Curtis to talk about the insurer’s plans to hit $5bn premium by 2030, rebalance its portfolio, and how it’s using AI to turn the distribution chain on its head.
60 Seconds With... Verisk’s Richard Reggel
Richard Reggel, chief commercial officer of Verisk SBS, talks golf, cassette tapes, pillow struggles, and why saying yes more often than not helps the right opportunities in life arise.
Diary of an Insurer: Charles Taylor’s Jeremy Stevens
Jeremy Stevens, head of EMEA business at Charles Taylor InsureTech, keeps running up and down Crystal Palace’s hill, briefs the team on new client projects across the globe, and gets home in time to finish reading Fantastic Mr Fox with his daughter.
Home Protect ready to roll out AI-powered claims system
Home Protect is getting ready to launch a fraud detection and claims settlement system in September that chief technology officer Dan Huddart has called a “genuine game changer” for insurance.