Artificial intelligence (AI)
McGill says AI’s ‘best’ productivity gains come second time around
Revisiting already artificial intelligence-powered processes has unlocked even greater efficiency gains than the original implementation, McGill CTO Simon Bradbury has said.
Mea CEO on how AI will free underwriters to focus on risk
Martin Henley, CEO of mea Platform, argues insurers will only see meaningful gains from AI if it automates routine tasks to give underwriters more time to apply expert judgement to risk selection and emerging exposures.
Who holds the key? The AI race to secure insurance data
As artificial intelligence becomes deeply embedded in underwriting and claims, Emma Ann Hughes examines if insurers are doing enough to keep their customers’ data safe.
Data standards are the saviour from AI adoption failure
Tim Ellis, managing director of Acord UK, argues only when paired with clearly defined data standards can artificial intelligence applications do what they do best for insurance.
Time:To – Zurich’s Thomas on using AI to strengthen underwriting
Artificial intelligence should be used to help underwriters spend less time hunting around for data, according to Sam Thomas, interim chief underwriting officer of Zurich UK.
Insurers warned against ‘faster horse’ thinking with AI
Aventum, Axa, CFC, Crawford & Company and Dual technology leaders urge insurers to rethink products and operating models, rather than simply use artificial intelligence to improve existing processes, in the latest Insurance Post Podcast.
AI turns cyber from a frequency story into an accumulation one
Richard Ford, CyberCube’s vice president of engineering, says cyber in the artificial intelligence era means underwriters are being asked to price a moving target that’s changing direction unpredictably.
Has AI made yesterday’s insurance platforms obsolete?
The artificial intelligence era is exposing the limitations of first-generation no-code platforms, which Simon Pritchard, managing director of IS2, says makes insurance expertise rather than software configuration the industry’s most valuable asset.
How tokenomics is transforming the way insurers use AI
Unless insurers understand the true cost of artificial intelligence tokens and manage them strategically, Brandon Nuttall, chief digital and AI officer at Xceedance, warns they risk spiralling expenses, inconsistent outcomes and new forms of operational…
Time:To – Commercial Express’ Pritchard on AI improving decisions
Duncan Pritchard, managing director at Commercial Express, shares how the business has cleansed its data and created a virtual underwriting assistant.
Hiscox CTO: Insurers must balance AI innovation with control
Hiscox’s chief technology officer Ian Wrigglesworth reveals he has not been able to get clear pricing from Microsoft’s new agentic Copilot Cowork as he says being skilled in data will be the key function for future AI managers.
Dual’s Leavey says HR is key to unlocking AI’s 1600-hour savings
Dual has saved 1600 hours a month using artificial intelligence assistants during the MGA’s first phase of adoption. Director of transformation Louise Leavey argues HR will play a fundamental role in helping employees reshape their jobs as the technology…
Time:To – CyberCube’s Brink on educating customers
In the latest Insurance Post Time:To video, Nate Brink, head of broker sales and account management at CyberCube, explained how brokers should use artificial intelligence so they can spend more time educating customers about their risks.
CFC CUO on why excluding AI is not an option
Nick Line, chief underwriting officer of CFC, says insurers must adapt coverage and their thinking now for how artificial intelligence is reshaping businesses.
Is the London Market ready for widespread AI adoption?
David Sexton, vice president and head of insurance for global growth markets at Cognizant, unpicks the market's uneven investment in artificial intelligence and how focus to-date has been on improving current workflows rather than rethinking how the work…
Walsh on how AI will expand insurance scope
As automation removes friction, Nigel Walsh, global head of insurance at ServiceNow, argues demand for expertise, governance and new forms of insurance is likely to grow rather than shrink.
Ecclesiastical’s CIO on AI and the evolution of specialist insurance
Graeme Howard, group chief information officer of Ecclesiastical Insurance, explains how artificial intelligence is enhancing specialist insurance underwriting with faster insight, better data and more informed decision-making.
Don’t hold your breath for an FCA rulebook on AI
The UK insurance sector is waiting for a Financial Conduct Authority rulebook on AI that is never coming, warns Loka Venkatramana, senior consultant at compliance consultancy Pathlight Associates.
WaniWani CEO on how agentic AI is rewriting insurance distribution
As consumers increasingly rely on artificial intelligence agents to search for and buy insurance, Robin Diligent, co-founder and CEO at Waniwani, says insurers must rethink distribution strategies or risk becoming invisible at the point of purchase.
KPMG urges caution as AI reshapes insurance claims
Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.
Wakam CEO on why specialist underwriting needs a human pulse
As insurers race to automate specialist underwriting, Mark Christer, CEO of Wakam UK, argues technology alone is not enough to deliver fairer outcomes, meet regulatory expectations and better understand risk.
Time:To – SSP’s Mathews on foundations needed to make most of AI
Artificial intelligence can be used to support pricing decisions if you have strong foundations with a data moat, according to Martyn Mathews, managing director of SSP.
Time:To – Coalition’s Draper on where to focus IT efforts
In the latest Insurance Post Time:To video, Tom Draper, managing director of Coalition UK, outlined how insurers should use technology to give customers a better understanding of their risk exposures.
Diary of an Insurer: Waggel’s James Brown
James Brown, chief technology officer at pet insurer Waggel, explores how the business will use artificial intelligence, prepares for an endurance bike ride and celebrates getting the claims pipeline down to a record low.