Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
As the mother of a nine-year-old, I’ve passed the stage (I hope) of having to tell my son not to pull hair or bite other people, or order him to share his toys and tidy up after himself.
The cyber insurance market is evolving into a more digitally enabled one, which might help it open up to smaller customers where penetration is typically lower.
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Lloyd’s will launch a think tank to drive the use of analytics and artificial intelligence in the market.
Ex-Aviva product manager Damian Cristian has developed an Artificial Intelligence-driven chatbot app for personal insurance.
Insurtech firm Inzura has completed a $1 million funding round led by senior industry figures.
Threatened with disruption, insurers need to augment their business model, argues Phil Dodridge, head of business intelligence and disruption at QBE European Operations.
Tel Aviv-headquartered motor technology firm Nexar has closed a $30m (£21.4m) round of financing.
Nigel Edwards, senior vice-president and head of Europe at EXL Services, spoke to Jonathan Swift about the incoming General Data Protection Regulation and its impact on insurers.
Allianz's annual global survey of risk managers reveals cyber risk is an increasing concern.
This month, Post casted a musing eye over the year ahead. With Brexit negotiations still waging, the new General Data Protection Regulation coming into effect and Ogden reforms still looming over the industry, 2018 is set to be a busy year.
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…
The need to speed up laborious processes in order to meet customer demands has never been higher. Post gathered some insurers, brokers and tech specialists to discuss robotic process automation, which is on the verge of transforming the industry.
Axa Partners has entered into the concierge service market with the launch of its Artificial Intelligence-human hybrid app, Pleez.
On-demand insurer Lemonade has announced a $120m (£89.56m) funding round led by the Soft Bank Group and its existing investors.
John Eves has replaced Jonathan Clarke as president of the Chartered Institute of Loss Adjusters. Eves will balance his new responsibility alongside his role as managing director of Irish loss adjusting firm, Thornton & Partners. The new Cila president,…
Policy Castle has partnered with smart home security system provider, Cocoon, to provide its customers with discounted home insurance policy.
While the Odgen discount rate changes hit the headlines, and terrorist attacks, the Grenfell Tower fire and the hurricanes in the US dominated the year, 2017 will definitely be remembered in the global insurance industry for its technological…
Artificial intelligence is taking over mundane legal functions but is not killing off lawyers, says Shirley Woolham, chief operating officer at Minster Law.
For years, Lloyd’s of London has been grappling with the challenges of modernisation. As businesses within the London market come under increasing competition and margins are challenged, both Lloyd’s and the wider market are focusing greater energies on…
Wesurance, a Hong Kong-based insurtech start-up, has teamed up with Swiss giant Allied World and data company Trans Union for an app based travel insurance platform.