Artificial intelligence (AI)
Blog: Value your complaints
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
Editor's comment: Raising them right
As the mother of a nine-year-old, I’ve passed the stage (I hope) of having to tell my son not to pull hair or bite other people, or order him to share his toys and tidy up after himself.
UK is a few years away from direct cyber market: CIBA 2018
The cyber insurance market is evolving into a more digitally enabled one, which might help it open up to smaller customers where penetration is typically lower.
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Lloyd’s to pilot use of artificial intelligence
Lloyd’s will launch a think tank to drive the use of analytics and artificial intelligence in the market.
Ex-Aviva manager launches AI-driven chatbot app
Ex-Aviva product manager Damian Cristian has developed an Artificial Intelligence-driven chatbot app for personal insurance.
Blockchain-driven insurtech completes $1m funding round led by insurance executives
Insurtech firm Inzura has completed a $1 million funding round led by senior industry figures.
QBE's Phil Dodridge on navigating the digital tempest
Threatened with disruption, insurers need to augment their business model, argues Phil Dodridge, head of business intelligence and disruption at QBE European Operations.
Alibaba invests in safe driving app start-up
Tel Aviv-headquartered motor technology firm Nexar has closed a $30m (£21.4m) round of financing.
Q&A: Nigel Edwards, EXL
Nigel Edwards, senior vice-president and head of Europe at EXL Services, spoke to Jonathan Swift about the incoming General Data Protection Regulation and its impact on insurers.
Cyber risk has climbed the agenda for risk managers, says Allianz
Allianz's annual global survey of risk managers reveals cyber risk is an increasing concern.
This month in Post: Power, transformation and the rise of the machines
This month, Post casted a musing eye over the year ahead. With Brexit negotiations still waging, the new General Data Protection Regulation coming into effect and Ogden reforms still looming over the industry, 2018 is set to be a busy year.
Preview of 2018: A sneak peek at the coming year
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…
Post Power List 2018: Daniel Schreiber and Shai Wininger
CEOs, Lemonade
UI Path roundtable: How automation is changing insurance
The need to speed up laborious processes in order to meet customer demands has never been higher. Post gathered some insurers, brokers and tech specialists to discuss robotic process automation, which is on the verge of transforming the industry.
Axa Partners to roll out AI-driven concierge app across Europe
Axa Partners has entered into the concierge service market with the launch of its Artificial Intelligence-human hybrid app, Pleez.
Lemonade announces successful $120m funding round
On-demand insurer Lemonade has announced a $120m (£89.56m) funding round led by the Soft Bank Group and its existing investors.
Interview: John Eves, Chartered Institute of Loss Adjusters
John Eves has replaced Jonathan Clarke as president of the Chartered Institute of Loss Adjusters. Eves will balance his new responsibility alongside his role as managing director of Irish loss adjusting firm, Thornton & Partners. The new Cila president,…
Policy Castle partners with smart home security system provider
Policy Castle has partnered with smart home security system provider, Cocoon, to provide its customers with discounted home insurance policy.
Editor's comment: The tech revolution
While the Odgen discount rate changes hit the headlines, and terrorist attacks, the Grenfell Tower fire and the hurricanes in the US dominated the year, 2017 will definitely be remembered in the global insurance industry for its technological…
Minster's Shirley Woolham on why robots won't replace lawyers
Artificial intelligence is taking over mundane legal functions but is not killing off lawyers, says Shirley Woolham, chief operating officer at Minster Law.
Roundtable: Modernising the London market
For years, Lloyd’s of London has been grappling with the challenges of modernisation. As businesses within the London market come under increasing competition and margins are challenged, both Lloyd’s and the wider market are focusing greater energies on…
Wesurance brings AI powered Amy to Hong Kong's travel market
Wesurance, a Hong Kong-based insurtech start-up, has teamed up with Swiss giant Allied World and data company Trans Union for an app based travel insurance platform.