Have insurers learned from digital missteps as they grapple with AI?
Content Director’s View: A decade ago insurers got very excited about digitalisation; so much so they put it in special silos and created a culture of them versus us. Jonathan Swift asks what lessons might have been learned as they embark on similar journeys with AI?
Almost a decade ago, ‘digitalisation’ was the topic du jour at insurance events up and down the country (and overseas), as companies in the sector finally woke up to its potential benefits.
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