Artificial intelligence (AI)
Verisk to focus on joined-up thinking in new UK and Ireland unit
Joining claims and underwriting together under one brand will help Verisk provide insurers with better insight, according to Chris Sawford, managing director of Verisk General Insurance UK and Ireland.
SSP plans M&A this year as it restructures
SSP UK & Ireland MD Martyn Mathews is confident the firm will complete M&A this year, as the provider gears up for a restructure.
Q&A: William Magowan, Duck Creek
William Magowan, senior vice president of Duck Creek, outlines how his business is targeting the London market with new investment while using artificial intelligence to unlock faster, more efficient change for insurers.
How insurance can counter the rise in AI-enabled fraud
Trade Voice: Lauren France, member of the Forum of Insurance Lawyers and counter fraud director at DWF on how the industry can work to counter AI-enabled fraud.
Legacy insurers face long road to launching ChatGPT apps
Rory Yates, former chief strategy officer at EIS, has warned traditional insurers will struggle to launch ChatGPT-style applications at pace, with legacy systems and complex technology stacks likely to delay progress.
MoneySuperMarket adds home and pet insurance to ChatGPT app
MoneySuperMarket has made it possible for customers to re-run quotes for home and pet insurance, credit cards and loans in its ChatGPT app.
Insurance ERGs pivot towards data amid AI bias risks
Insurers are shifting employee resource groups towards data, collaboration and commercial value, while some in the industry warn of AI internal bias risks.
How ChatGPT insurance apps are changing underwriting
The first insurer in the world to launch a ChatGPT-powered app has revealed it is already transforming how the provider understands customers and potentially prices risk, just two months after going live.
Why rural roads remain a deadly blind spot for insurers
With crashes on rural roads far more likely to prove fatal than those in urban areas, Emma Ann Hughes explores how insurers are shifting from simply pricing risk on country lanes to trying to prevent the collisions that lead to claims.
Axa’s Keane on how motor insurance is evolving for a new era
Andy Keane, technical head of commercial motor at Axa Insurance UK, explains how providers are adapting to electric vehicles, digital innovation and regulatory change to deliver more sustainable and customer-focused outcomes.
Can motor insurers outpace digital deception?
While both fraudsters and the insurance industry are utilising technology and AI to commit and fight fraud, there are barriers to overcome and changes to be made if we want to swing the pendulum in the industry's favour.
Why insurance remains a human business despite the growth of AI
Trade voice: Melissa Collett, CEO of Insurtech UK asks whether agentic artificial intelligence is a distant concept, or an achievable and necessary evolution for the insurance industry.
How insurers can retain the human touch in the age of AI
View from the Top: Steve Rhee, global chief digital officer at Gallagher, explains why the value of artificial intelligence to the insurance industry resides in how its implemented.
Insurers risk falling behind if they stay silent on AI
While many insurers are actively building AI capabilities, Alexandra Mousavizadeh, CEO at Evident, warns reluctance to discuss strategy or results publicly could leave late communicators struggling to catch up with early leaders.
Big Interview: Ryan Brown, PIB Group
Ryan Brown, deputy CEO of PIB Group, talks to Insurance Post regarding the collapsed Gallagher sale, the firm’s more ‘cautious’ M&A strategy, and where it's investing for growth.
MGAA’s Keating on missed opportunities
Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.
NFU Mutual denies playing catch-up with digital strategy
NFU Mutual has positioned its digital transformation as a long-term strategy to blend technology with its agency model, rather than simply playing catch-up with the rest of the market.
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Markerstudy’s Beal outlines two paths for ChatGPT in insurance
Andrew Beal, director of architecture and innovation at Markerstudy, predicts two ways in which ChatGPT could transform insurance distribution, and urges the industry to be prepared for both.
PIB to cool down on M&A as it confirms AI job cuts
PIB Group is taking a more cautious approach to M&A after completing a record 31 deals in 2025, deputy CEO Ryan Brown has told Insurance Post.
The fate of insurers’ in-house law firms
David Worsfold examines why insurers originally embraced the in-house legal model, what commercial and regulatory challenges emerged, and why many have since retreated from it.
Aviation market warned on pricing amid war risk surge
At the Marsh Aviation Summit, underwriters warned that escalating geopolitical risks and emerging non-kinetic threats are outpacing pricing in the aviation war market.
Flock launches first product post-Admiral acquisition
Insurtech Flock has announced its first product launch since its recently announced planned acquisition by Admiral.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…