Technology
Why insurance remains a human business despite the growth of AI
Trade voice: Melissa Collett, CEO of Insurtech UK asks whether agentic artificial intelligence is a distant concept, or an achievable and necessary evolution for the insurance industry.
Repair times stabilising but new manufacturers could pose new issues
While it appears the market has mostly overcome the supply chain issues of recent history, getting vehicles back on the road quickly is still a challenge, with new manufacturers causing a new issue.
LMA launches AI adoption toolkit
The Lloyd’s Market Association has launched a new AI adoption toolkit to help managing agents develop and strengthen governance frameworks for artificial intelligence across the Lloyd’s market.
Markerstudy urges industry to take accessibility seriously
The insurance sector needs to act now to improve website accessibility for vulnerable customers or risk the wrath of the Financial Conduct Authority, Markerstudy has warned.
Simply Business launches ChatGPT option for small business quotes
Small businesses are the latest sector to be offered insurance quotes through ChatGPT, after Simply Business launches the service in the UK and US.
How insurers can retain the human touch in the age of AI
View from the Top: Steve Rhee, global chief digital officer at Gallagher, explains why the value of artificial intelligence to the insurance industry resides in how its implemented.
Throwback Thursday: Friends Provident goes online
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history when Friends Provident came up with an innovative solution to rapid growth.
Insurers risk falling behind if they stay silent on AI
While many insurers are actively building AI capabilities, Alexandra Mousavizadeh, CEO at Evident, warns reluctance to discuss strategy or results publicly could leave late communicators struggling to catch up with early leaders.
Why insurance distribution flexibility is no longer optional
Simon Pritchard, managing director of insurtech IS2, says during a soft market insurers need to maximise channel distribution to achieve growth.
CFC launches agentic AI underwriting pilot
CFC has launched Lane Assist, a pilot of agentic underwriting in specialty insurance that aims to speed up submissions from email through to quote recommendation.
NFU Mutual denies playing catch-up with digital strategy
NFU Mutual has positioned its digital transformation as a long-term strategy to blend technology with its agency model, rather than simply playing catch-up with the rest of the market.
Five ways AI knowledge management transforms insurance service
Insurers face growing pressure to deliver accurate, compliant answers faster across increasingly complex product lines. AI knowledge management is how leading carriers are rising to that challenge
Zego targets £1bn in premium as it achieves profitability
As Zego announces a new round of funding, plus a partnership with Sompo, the insurtech's CEO Sten Saar has told Insurance Post the unicorn has achieved profitability for 2025.
Q&A: Chris Methven, CyberCube
Chris Methven, the new CEO of CyberCube, reveals how fresh financial backing will allow his business to place bigger, longer-term bets on global expansion, deeper analytics and new capabilities.
PIB to cool down on M&A as it confirms AI job cuts
PIB Group is taking a more cautious approach to M&A after completing a record 31 deals in 2025, deputy CEO Ryan Brown has told Insurance Post.
Why the need for insurance firms to innovate cannot be overstated
The insurance market is increasingly turning to insurtech solutions to streamline operations, enhance customer experiences and remain competitive. This blog highlights which innovations are being driven by fintechs, how to accelerate insurance innovation…
AI in payments operations: From hype to high-impact transformation
AI in payments is accelerating fast, yet 90% of payments firms still rely on spreadsheets to manage critical workflows. This white paper explores how payments organisations can move beyond manual work and adopt intelligent, automated operations at scale.
Big Interview: Dan McNally, Tide
Dan McNally, SVP and CEO of Tide Insurance Services, tells Insurance Post what drew him to lead the business management platform’s foray into insurance and how he intends to make an impact in the market.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
What are the three technologies transforming insurance operations?
This blog explores how technologies such as AI, machine learning and robotic process automation (RPA) can improve accuracy and drive operational efficiency in insurance firms.
Axa shares AI approach after Aviva’s ChatGPT move
Axa has confirmed it is working with partners on using AI to “develop new capabilities that enhance trust, value and convenience for our customers”.