How ChatGPT is shaking up general insurance
An update on the launch of Aviva’s ChatGPT-powered insurance app and a call to action from WaniWani, which built the world's first, feature in the latest Insurance Post Podcast.
The episode features Stephen Shaw, managing director of Aviva Retail for UK Personal Lines, outlining how the insurer's ChatGPT app is performing following launch, offering early insight into how conversational AI is reshaping distribution.
Raphaël Vullierme, co-founder of WaniWani, and Juan Garcia, co-founder and co-CEO of Tuio, reflect on the market reaction after they launched the world’s first insurance ChatGPT app back in February.
Vullierme warns insurers against taking a “wait and see” approach to the launch of these apps, arguing that firms that fail to engage are missing the chance to shape how the generative AI platform presents them to customers.
The podcast also features Charles Clarke, group vice president at Guidewire and Andrew Beal, director of architecture and innovation at Markerstudy, who share their views on how generative AI is shifting customer expectations, and forcing both established players and insurtechs to rethink their strategies.
Download the episode via your podcast provider of choice – Apple, Google, Samsung, Spotify, Audible, or more – by searching for Insurance Post.
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