How ChatGPT is shaking up general insurance
An update on the launch of Aviva’s ChatGPT-powered insurance app and a call to action from WaniWani, which built the world's first, feature in the latest Insurance Post Podcast.
The episode features Stephen Shaw, managing director of Aviva Retail for UK Personal Lines, outlining how the insurer's ChatGPT app is performing following launch, offering early insight into how conversational AI is reshaping distribution.
Raphaël Vullierme, co-founder of WaniWani, and Juan Garcia, co-founder and co-CEO of Tuio, reflect on the market reaction after they launched the world’s first insurance ChatGPT app back in February.
Vullierme warns insurers against taking a “wait and see” approach to the launch of these apps, arguing that firms that fail to engage are missing the chance to shape how the generative AI platform presents them to customers.
The podcast also features Charles Clarke, group vice president at Guidewire and Andrew Beal, director of architecture and innovation at Markerstudy, who share their views on how generative AI is shifting customer expectations, and forcing both established players and insurtechs to rethink their strategies.
Download the episode via your podcast provider of choice – Apple, Google, Samsung, Spotify, Audible, or more – by searching for Insurance Post.
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Prince William’s Earthshot finalists target climate risk solutions
Prince William’s Earthshot Prize finalists have been using insurance to help vulnerable communities manage climate risks, offering lessons for UK insurers looking to close the protection gap.
Phoebe Chibuzo Hugh to depart Monzo
Phoebe Chibuzo Hugh has revealed she is leaving Monzo after three years.
Penny Black’s Social Diary: Lockton locks-in with charity sponsorship
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Summer heatwave could cause pothole nightmare for insurers
Insurers could see a higher influx of vehicle damage claims and more complex liability investigations after this summer’s heatwave played havoc with the UK’s roads.
Allianz’s Lalwani on need for collaboration around AI governance
The insurance industry must work together to implement customer-centric artificial intelligence governance, according to Allianz UK’s chief data officer Akhil Lalwani.
Defaqto reveals new rating requirements
Defaqto has unveiled new rating requirements across personal lines in order for companies to retain three stars, under bold plans for 2027.
Are insurers ready for autonomous vehicle crashes?
William Balfry, member of the motor sector focus team at the Forum of Insurance Lawyers and senior associate at DWF, examines the increasing rollout of automated passenger services and insurers will soon have to handle claims resulting from collisions.
Insurance Compliance’s Allison questions insurance regulation
David Allison, head of intermediary consultancy south at Insurance Compliance, said improving customer understanding is an unsolvable problem, and questioned whether general insurance should ever have been regulated by the Financial Conduct Authority.