Aviva

Diary of an Insurer: Aviva’s Stephen Wilkinson

Stephen Wilkinson, head of risk management south for Aviva Private Clients, spends his week advising high-net-worth individuals on bespoke insurance, report writing and cheering on his children from the sidelines of a sports pitch.

Is Biba right to worry about personal lines broking?

News Editor’s View: After the British Insurance Brokers' Association asked personal lines insurers to commit to the broking channel, Scott McGee looks at what has got brokers spooked, and what action needs to happen in order for a fruitful future.

Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

Big Interview: Ant Middle, Ageas

After a decade with Ageas UK, its CEO, Ant Middle, speaks to Tom Luckham about the changes he’s witnessed, reflects on 2023, muses on his early dreams of footballing stardom, and shares plans to grow the business in 2024.

Longworth spearheads AI Code of Conduct

A voluntary code of conduct for the use of artificial intelligence in claims will be launched on 31 January, spearheaded by Eddie Longworth, founder and director of JEL Consulting.

Big Interview: Sedgwick CEO Paul White

Paul White, regional CEO for international of Sedgwick, shares how loss adjusting and claims management will always be at the heart of what the business does but in order to grow the organisation it is branching out into new areas.

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