Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
CFC’s Poole recalls challenge of Direct Line takeover
Jane Poole, former chief financial officer of Direct Line Group, has reflected on the challenge of leading through months of uncertainty during Aviva’s takeover of the insurer.
Swift action helps keep a golf club trading after fire
When a fire broke out at a golf club, Aviva’s commercial lines property claims team acted quickly to support the business and keep disruption to a minimum. This content highlights how swift action ensured a smooth claims journey, effective cost…
Contractors Combined now available on Fast Trade
With brokers seeking to place more Contractors Combined business online - not just liability, but full combined cover, Aviva is pleased to announce that its new Contractors Combined product is now available to trade on Fast Trade. Read this content to…
Aviva’s Blanc demands ‘stability’ from new prime minister
Aviva Group CEO Dame Amanda Blanc said she and the market is “desperate for consistency” as the UK gets ready for a new prime minister.
FIFA World Cup 2026: The role of insurance
The 2026 FIFA World Cup comes with a significant number of risks, which subsequently find themselves in the insurance market. Luke Powis, head of crisis management at Aviva discusses the critical role of insurance in the safe and successful delivery of…
CII creates insurer board as qualification changes lag
The Chartered Insurance Institute has created a new advisory board of insurance professionals as it seeks to strengthen practitioner input following executive turnover and a delayed overhaul of its qualifications framework.
Morrisons’ pet insurance; Clear Group’s launch; Gauntlet’s MD
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
AI could kill the insurance renewal habit
Editor’s View: With more than 70% of consumers expecting artificial intelligence to influence their insurance purchases within the next year, Emma Ann Hughes predicts renewals face their biggest disruption right now since the demise of the Yellow Pages.
Claims and Fraud Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 Insurance Post Claims and Fraud Awards.
Why tackling ghost broking will require a balanced approach
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, breaks down why addressing the scourge of ghost broking will require a unified response from insurers, regulators, tech firms, and government.
Pets at Home insurance product to go live on 2 July
After Insurance Post reported last year that retail giant Pets at Home was working on an insurance product, the business confirmed it will launch on 2 July.
Ageas x Wrisk; Zurich’s flexibility; Policy Expert’s chief growth officer
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
No own goals: insuring the biggest World Cup yet
As the 2026 Fifa World Cup prepares to kick off across the US, Canada and Mexico, Tom Luckham explores how insurers are underwriting one of the world’s most valuable sporting events.
Lloyd’s targeted with eco-protest mural
A giant mural was painted outside Lloyd’s of London this morning as activists demanded that insurers make the Coral Triangle a no-go zone.
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
Aviva expands ChatGPT insurance app
Two months after becoming the first major UK insurer to launch an app on ChatGPT, Aviva has expanded its capabilities to allow customers to obtain a life insurance quote.
Big Interview: Ross Dingwall, Mission
Ross Dingwall, CEO of Mission Underwriters, speaks to Insurance Post regarding the firm’s expansion plans, the MGA market, and his thoughts on heightened regulatory scruitiny.
Aviva's Michael Yabantu on the value of regional relationships
In this video, Michael Yabantu, managing director of mid-market at Aviva shares insights from the insurer's Broker Barometer survey and ongoing Broker Roadshows. He covers the importance of a strong regional presence in a rapidly changing market, and how…
Summer risk guidance for commercial and personal lines clients
With summer on the way and warmer conditions ahead, what are the risks facing personal lines and commercial lines clients? Aviva’s summer risk guidance provides some top tips for brokers on how to support your clients when it comes to managing seasonal…
Slight dip reported in number of brokers actively recruiting
Nearly three quarters of brokers are currently recruiting for new employees, according to Aviva’s latest Broker Barometer.
How ChatGPT is shaking up general insurance
An update on the launch of Aviva’s ChatGPT-powered insurance app and a call to action from WaniWani, which built the world's first, feature in the latest Insurance Post Podcast.
Insuring the Birkin boom: risks in plain sight
As iconic handbags appreciate significantly in value, Tim Evershed examines how insurers are adapting to challenges around portability theft risk, valuation volatility and the limitations of traditional home insurance policies to cover the cost of such…
Aviva bets on ChatGPT becoming major sales channel
Aviva expects artificial intelligence-led distribution to become a “material” sales channel for the insurer within the medium-term after becoming the first major UK provider to launch a ChatGPT app.