Artificial intelligence (AI)
Intelligence: Deepfakes – the next cyber threat?
Recent technological advances and increased dependence on video-based communication have accelerated the ability for fraudsters to create realistic audio and video fakes, also known as deepfakes, using artificial intelligence learning. Post investigates…
Spotlight: Digital culture - Collaboration and innovation to fill the digital skills gap in insurance
Involving teams with process improvement projects can be a game-changer, according to ABBY solutions marketing manager, insurance, Eileen Potter, not least in creating a culture of collaboration
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Spotlight: Digital culture – Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. Tim Evershed explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.
Intelligence: Insuring automated warehouses
With warehouses increasingly deploying robots to help with the demand for next day delivery, Post investigates what challenges automation in warehouses poses for insurers.
Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.
Breaking down barriers and smashing silos to become truly customer centric
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
Upcoming webinar: Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge, and improve the customer…
British Insurance Awards 2021: Personal Lines Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
Spotlight: Smarter decision making – Better, faster decision-making
With insurance evolving at an unrivalled pace, Satyen Paneri of Guidewire Software argues investment in a smart loop analytics can help companies make ‘brilliant’ decisions to achieve better outcomes.
Q&A: Shift Technology co-founder and chief scientific officer Eric Sibony on the future of automation and ‘autonomy’ in claims handling
Claims automation has been described as the Holy Grail of insurance as it can provide a clear point of differentiation in a competitive market, while delivering significant efficiency savings for insurers. Insurance Post spoke to Eric Sibony, co-founder…
Markerstudy’s Simon Hughes on the challenge of turning data into business insight
Simon Hughes, group head of data and analytics at Markerstudy Group, offers some guidance on practical steps that can help align firms’ data and business strategies to achieve their goals.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
Intelligence: Responsible AI
With great power comes great responsibility and for insurers this is never going to be truer than when dealing with artificial intelligence. Post looks into how insurers are using AI ethically.
How AI and machine learning is changing the way Insurers process claims
In Insurance, everything comes down to claims. An insurer's ability to handle claims efficiently and accurately drives its profitability, customer experience, and long-term financial health.
The future of insurance fraud
While fraud practices have evolved over the years, in more recent times insurers have been able to better detect fraud and have seen significant savings.
The death of insurasaurus? Why complacent and out of touch insurers must overhaul their business, and their image, to survive
Like other corporate dinosaurs, many insurers face extinction if they don’t become less reliant on old ways of doing things and robust barriers to entry.
Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service.
'Anomaly' Tractable becomes latest UK insurtech unicorn as it diversifies into property after $60m Series D raise
Motor accident and recovery artificial intelligence specialist Tractable is to diversify into property having become the latest UK-based insurtech to acquire unicorn status with a $60m (£43m) Series D raise jointly led by Insight Partners and Georgian…
Insurtech Focus: Incumbents and insurtechs
Over recent years the talk around insurtechs has moved from disruption to co-operation. With this in mind, Post canvassed a host of major insurers to discover which start-ups they work and/or invest in; and what they look for when it comes to digital…
Ardonagh acquires adjuster; ERS enters new lines; Geico partners with UK insurtech; and Partners& buys in Devon
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Briefing: Lemonade’s phrenology hangover
Jen Frost reflects on a staggering self-engineered series of events that saw insurtech Lemonade have to deny using outdated and disproven phrenology in its artificial intelligence claims system.
Spotlight: Technology – Working with human experts to empower D&I in insurance
Improving diversity and inclusion is a key objective across the insurance industry with initiatives such as the Women in Finance Charter, the Gender Inclusion Network and the Race at Work Charter helping to drive equality for employees and customers…
Allianz launches recycled parts digital platform; Howden acquires Medical Professional Risk Solutions; and Zurich UK doubles apprenticeship places
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk