Artificial intelligence (AI)
Has AI removed the first rung on the insurance career ladder?
Trade Voice: Yasmin Carter-Esdale, board member of the CII Underwriting Community, explains why the insurance sector can’t afford to be late to the artificial intelligence party.
Esure achieves 10 times return on genAI investment
Esure has seen a seven to 10 times return on its investment in generative artificial intelligence technology evidenced to its executive team and shareholders, according to chief data officer Chris Pearce.
A third of UK customers reject AI use in insurance
Around a third (34%) of UK customers said nothing would give them confidence in insurers using artificial intelligence, according to the 2025 Guidewire European Insurance Consumer Survey.
Reputational risk of AI in insurance
Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.
Big Interview: Tobias Taupitz, Laka
Tobias Taupitz, Laka CEO and co-founder, shares how the bicycle insurance company hopes to become the leading provider of green mobility cover in Europe plus the organic and inorganic paths he intends to take to achieve that goal.
AI audio redaction to unlock insurer information sharing
Artificial-intelligence powered redaction is set to unlock increased information sharing and collaboration for insurers, according to Pimloc CEO Simon Randall.
Avantia aims to become first insurer with AI-driven operations
Mark Eastham, CEO of Home Protect and Avantia Group, has revealed how he will secure a place among the nation’s top 10 home insurers by becoming the first provider to have an artificial intelligence-driven operating model.
How Bolttech is deploying genAI
David Lynch, group chief technology and operations officer a Bolttech, shares how the insurtech has moved beyond pilots to embed AI across the insurance value chain.
ABI’s updated salvage code; CFC’s cyber masterclass; Gallagher’s property MD
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
What lessons should the industry learn from retail cyber attacks?
Following several high-profile cyber attacks against retail businesses in recent months, figures throughout the insurance industry have highlighted the importance of comprehensive risk management, alongside robust cyber cover.
Admiral provides genAI training to 8500 people
Admiral has trained 8500 employees on the use of generative artificial intelligence.
Keep on trucking with HGV insurance
With heavy goods vehicles representing less than 3% of vehicles on Europe’s roads yet accounting for nearly 15% of all road fatalities, Rachel Gordon examines how new standards and data are shaping fleet insurers approach to products, services, and risk…
Professional indemnity insurance for lawyers and accountants
Danny Seaman, professional indemnity specialist at Miller, Peter Stephens, head of PI at Westfield Specialty, and Matthew Harvey, account director of ProFin at the Clear Group, reveal what is behind the softening of the professional indemnity insurance…
Big Interview: Ken Norgrove, RSA
Ken Norgrove, UK and international CEO of RSA, discusses the impact of the insurer’s personal lines exit, how the provider plans to outperform its peers in commercial lines, and why October will usher in a new era for the business.
Marsh’s data approach; Birkdale sponsors Southport FC; McLarens’ CIO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
DWF and Verisk partner to enhance offering to clients
DWF and Verisk have teamed up to deliver enhanced service offerings and targeted solutions for their shared clients in the insurance industry, Insurance Post can reveal.
Davies secures £275m for M&A and genAI investment
Davies has secured new credit facilities of £275m as it seeks to boost organic growth and buy more businesses.
RSA targets 30-minute quotes using AI-driven platform
RSA is aiming to be able to quote business within half an hour of a broker sending it a submission within two years, the insurer’s UK and international CEO Ken Norgrove has said.
Q&A: Julian Tomlinson, Alps
Julian Tomlinson, chair and founder of Alps, talks to Insurance Post about the firm’s M&A appetite, delivering value in legal expenses coverage, and why artificial intelligence is like Tinder for claims.
Insurers must stay ‘live’ to broker tech capability
Natalie Ferrigan, head of distribution at QBE, has told Insurance Post that firms must keep tabs on where their partners are in the tech development journey.
Aviva targets midmarket with updated multinational proposition
Aviva has expanded its multinational capability, widening its appetite to businesses with a turnover of up to £250m, Insurance Post can reveal.
Zurich targeting 30% SME growth in 2025
Nikki Lidster, head of SME and trading at Zurich UK, has revealed the insurer is targeting 30% GWP growth in its SME business in 2025.
Aviva and CyberCube track cyber attackers’ behaviour
Aviva and CyberCube are using artificial intelligence to map the behaviour of cyber threat actors and identify what businesses could soon be attacked.
AI will have a greater role to play in claims despite initial hesitancy
While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones.