Artificial intelligence (AI)
AI voice agents can now be insured like employees
Artifical intelligence voice agent platform ElevenLabs has gone live with an insurance policy covering AI voice agents.
2026 to see more ‘selective’ but still frequent consolidation
Insurance market consolidation is set to continue in 2026, driven by private equity exit cycles and specialist acquisitions, according to Sicsic Advisory founder Michael Sicsic.
ChatGPT users can now get home insurance quotes in chat
ChatGPT users can now receive a personalised home insurance quote within conversations with the large language model.
Lawyer warns of worrying uptick in driving licence fraud
Ruth Needham, partner and head of fraud at law firm Kennedys, believes insurers need to put more checks in at the onboarding stage of selling car insurance, after seeing an uptick in fake licences and documents.
Q&A: Tim Rayner, Verisk
Verisk’s new CEO of general insurance for the UK and Ireland sits down with Harry Curtis to discuss plans to encourage cross-pollination between the company’s GI and specialty businesses.
Is the profit window closing for insurance legal services?
Amid rapid regulation and technological change, deputy editor Scott McGee reviews the current state of the insurance legal sector, where the market is heading, and what firms must do to stay competitive and post a profit.
Big Interview: Craig Bundell, Tesco Insurance
With Tesco Bank now owned by Barclays, Craig Bundell, CEO of Tesco Insurance & Money Services, is carving out a future for his business that includes accelerating growth by using Clubcard data to build frictionless, personalised insurance experiences for…
Axa builds more than 60 agentic AI tools
Axa Group is currently working on more than 60 agentic artificial intelligence use cases, according to group chief data, AI and innovation officer Andreas Schertzinger.
Insurance jobs needing AI skills surge 70% in a year
The Insurance Cultural Awareness Network has seen a 70% increase in job listings requiring artificial intelligence knowledge or experience over the past 12 months on its job board iCan Apply.
Is AI negligence the next legal fault line for PI insurers?
David Pryce, senior partner at Fenchurch Law, explains why unchecked reliance on artificial intelligence is already exposing legal professionals to negligence risks and potential gaps in insurance cover.
FCA confirms AI review led by Mills
The Financial Conduct Authority has today (27 January) confirmed Sheldon Mills is to lead a review into the implications of advanced AI on consumers, retail financial markets and regulators.
Big Interview: Andrew Leal, Waggel
Andrew Leal, CEO and co-founder of Waggel, chats with Insurance Post about the challenges and opportunities in attempting to build the “most human pet insurer”.
What does 2026 have in store for claims professionals?
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, looks at the key topics that will dominate the claims agenda in 2026.
Insurance AI adoption offers chance to boost women in tech roles
Laura Drabik, chief evangelist at Guidewire, has argued artificial intelligence implementation in insurance does not have to widen the gap in gender representation, and can actually help close it.
Q&A: Tom Hughes, IUA
Tom Hughes, appointed director of underwriting at the International Underwriting Association last year, outlines the company market body’s priorities from an underwriting perspective for 2026.
Watch Admiral and Convex discuss how to maximise AI implementation in insurance
AI is now embedded across insurance technology teams, from development and testing through to security and compliance.
Are you ready to be stress tested by the PRA?
The regulator’s 2026 dynamic stress test will plunge insurers into a real-time, three-week crisis simulation unlike anything the sector has faced before, forcing firms to prove not just their capital strength but their ability to make rapid, data-driven…
Big Interview: Mark Allan, Ki
Mark Allan, CEO of Ki, tells Insurance Post how the firm has maintained its innovation culture as it scaled from a side of desk project to a standalone business writing over $1bn of premium, and reveals its opportunities to accelerate that growth in the…
Defaqto buys Pearson Ham’s pricing business for £11m
Defaqto has acquired Pearson Ham Group’s market pricing business for £11m in a bid to become the “single source of truth” for retail financial services.
Diary of an Insurer: ManyPets’ Pierre du Toit
From pre-dawn toddler wake-up calls to board prep, model diagnostics and late-night electric-cello sessions, Pierre du Toit, chief data officer at ManyPets, offers an honest, energetic snapshot of balancing data leadership with real life.
Q&A: Will Ross, Federato
Will Ross, CEO and co-founder of Federato, gives Insurance Post a peek behind the curtain of its $100m (£74.3m) fundraise and reveals what makes its artificial intelligence platform stand out for insurance.