Artificial intelligence (AI)

Blog: What Cambridge Analytica means for AI in claims

Insurers and lawyers trying to automate claims through artificial intelligence must be careful not to violate ethical boundaries, explains Andrew Dunkley, head of analytics at BLM, pointing to the Cambridge Analytica scandal as a warning sign.

Blog: Value your complaints

Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.

Editor's comment: Raising them right

As the mother of a nine-year-old, I’ve passed the stage (I hope) of having to tell my son not to pull hair or bite other people, or order him to share his toys and tidy up after himself.

Q&A: Nigel Edwards, EXL

Nigel Edwards, senior vice-president and head of Europe at EXL Services, spoke to Jonathan Swift about the incoming General Data Protection Regulation and its impact on insurers.

Preview of 2018: A sneak peek at the coming year

The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…

Interview: John Eves, Chartered Institute of Loss Adjusters

John Eves has replaced Jonathan Clarke as president of the Chartered Institute of Loss Adjusters. Eves will balance his new responsibility alongside his role as managing director of Irish loss adjusting firm, Thornton & Partners. The new Cila president,…

Editor's comment: The tech revolution

While the Odgen discount rate changes hit the headlines, and terrorist attacks, the Grenfell Tower fire and the hurricanes in the US dominated the year, 2017 will definitely be remembered in the global insurance industry for its technological…

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