FOS looking to improve its ‘value for money’
The Financial Ombudsman Service is actively working to justify its cost to the industry through its overhaul consultation in July, delegates at the Chartered Institute of Loss Adjusters conference have heard.
Andy Howell, ombudsman leader at the FOS, speaking at the Chartered Institute of Loss Adjusters’ claims conference, elaborated on the changes made to the FOS by itself and the FCA in July, saying they
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