Ageas reveals it is developing an AI claims assistant

Cute call centre robot in empty office

Tom Quirke, chief actuary at Ageas Insurance, shares how the personal lines insurer is already ensuring that humans and AI work in synergy to allow agents to focus on meaningful relationships with customers.

Much like the technology itself, the use of artificial intelligence to support customer service is not new. From voicebots to call analysis software, the customer

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Nigel Walsh, Google Cloud

The number of deals insurers have been making with Google Cloud to finally deliver that seamless, personalised insurance experience that customers used to shopping via Amazon and streaming films via Netflix is ramping up.

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