Ageas reveals it is developing an AI claims assistant

Cute call centre robot in empty office

Tom Quirke, chief actuary at Ageas Insurance, shares how the personal lines insurer is already ensuring that humans and AI work in synergy to allow agents to focus on meaningful relationships with customers.

Much like the technology itself, the use of artificial intelligence to support customer service is not new. From voicebots to call analysis software, the customer

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Q&A: Roi Amir, Sprout AI

Frances Stebbing speaks to Roi Amir, CEO of Sprout AI about how insurers can rebuild policy holders trust in artificial intelligence and why insurers need to bring customers along for the digital transformation journey.

Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

What the future holds for AI regulation

Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan Rajguru, Verisk UK's head of analytics.

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