Roundtable: Scaling up new technology while avoiding the pitfalls

Insurants-roundtable

Many commercial insurers and brokers are keen to adopt more automation and AI to drive efficiency and improve customer outcomes. However, the complex and bespoke world of corporate insurance means they face greater challenges than in the personal lines/SME sectors.

A recent Insurance Post roundtable held in association with Insurants explored the complexity issue. Valerie Hart reports.

In association withAttendees:Sam Bagnall

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Better motor claims are no accident

As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.

Evolving the insurance claims supply chain

The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment, traditional supply chains are being put to the test. Izabela Chmielewska reports.

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