Opinion
Build or buy? How AI is reshaping insurers’ tech decisions
Generative artificial intelligence may make it easier to build software, but Nigel Gardner, business development executive of Charles Taylor InsureTech, says insurers still need specialist expertise to manage regulatory complexity and deliver lasting value.
AI regulation ripple effect: Are clients ready?
The artificial intelligence regulation debate is heading for insurance, says Claud Bilbao, Cowbell’s vice president and underwriting and distribution director for the UK and Australia, who advises brokers and SMEs to prepare now.
AI in broking: why the debate must move on
For insurance brokers, Andy Lewis, head of people proposition at Hedron Network, says the artificial intelligence debate has shifted from whether to adopt the technology to how to embed it safely, practically and strategically so it delivers lasting…
How AI is making insurance fraud harder to detect
Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and…
How AI can make FNOL faster and more customer-centric
Irene Davies-Foo, associate director and business expert lead at Woodgate & Clark, outlines how artificial intelligence can transform first notice of loss by accelerating triage, improving data capture and ensuring customers reach human support faster…
To AI or not to AI is not the question in underwriting
Rory Yates, managing director for insurance at Synechron, examines how artificial intelligence is impacting underwriting.
Insurers must govern AI as aggressively as they adopt it
Hakob Astabatsyan, co-founder and CEO of Synthflow AI, explains how addressing artificial intelligence-driven fraud requires a tailored response that combines technology, process and culture.
Mea CEO on how AI will free underwriters to focus on risk
Martin Henley, CEO of mea Platform, argues insurers will only see meaningful gains from AI if it automates routine tasks to give underwriters more time to apply expert judgement to risk selection and emerging exposures.
Who pays when AI gets it wrong in the boardroom?
Duane Folkard, lead cyber underwriter, and Sam Cornelius, lead management liability underwriter at rrelentless, examine whether current underwriting approaches adequately assess how artificial intelligence-generated information is used in decision making.
Data standards are the saviour from AI adoption failure
Tim Ellis, managing director of Acord UK, argues only when paired with clearly defined data standards can artificial intelligence applications do what they do best for insurance.
AI turns cyber from a frequency story into an accumulation one
Richard Ford, CyberCube’s vice president of engineering, says cyber in the artificial intelligence era means underwriters are being asked to price a moving target that’s changing direction unpredictably.
Has AI made yesterday’s insurance platforms obsolete?
The artificial intelligence era is exposing the limitations of first-generation no-code platforms, which Simon Pritchard, managing director of IS2, says makes insurance expertise rather than software configuration the industry’s most valuable asset.
How tokenomics is transforming the way insurers use AI
Unless insurers understand the true cost of artificial intelligence tokens and manage them strategically, Brandon Nuttall, chief digital and AI officer at Xceedance, warns they risk spiralling expenses, inconsistent outcomes and new forms of operational…
CFC CUO on why excluding AI is not an option
Nick Line, chief underwriting officer of CFC, says insurers must adapt coverage and their thinking now for how artificial intelligence is reshaping businesses.
Is the London Market ready for widespread AI adoption?
David Sexton, vice president and head of insurance for global growth markets at Cognizant, unpicks the market's uneven investment in artificial intelligence and how focus to-date has been on improving current workflows rather than rethinking how the work…
Walsh on how AI will expand insurance scope
As automation removes friction, Nigel Walsh, global head of insurance at ServiceNow, argues demand for expertise, governance and new forms of insurance is likely to grow rather than shrink.
Ecclesiastical’s CIO on AI and the evolution of specialist insurance
Graeme Howard, group chief information officer of Ecclesiastical Insurance, explains how artificial intelligence is enhancing specialist insurance underwriting with faster insight, better data and more informed decision-making.
Don’t hold your breath for an FCA rulebook on AI
The UK insurance sector is waiting for a Financial Conduct Authority rulebook on AI that is never coming, warns Loka Venkatramana, senior consultant at compliance consultancy Pathlight Associates.
WaniWani CEO on how agentic AI is rewriting insurance distribution
As consumers increasingly rely on artificial intelligence agents to search for and buy insurance, Robin Diligent, co-founder and CEO at Waniwani, says insurers must rethink distribution strategies or risk becoming invisible at the point of purchase.
KPMG urges caution as AI reshapes insurance claims
Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.
Wakam CEO on why specialist underwriting needs a human pulse
As insurers race to automate specialist underwriting, Mark Christer, CEO of Wakam UK, argues technology alone is not enough to deliver fairer outcomes, meet regulatory expectations and better understand risk.