Opinion
Rethinking executive hiring for a more uncertain economy
Paul Mills, founder and CEO of Landscape, argues that the days of the non-executive director are numbered, and that fractional leadership is entering its “electric vehicle moment”.
Hiscox’s Wrigglesworth on insurer culture in the age of AI
Ian Wrigglesworth, chief technology officer at Hiscox UK, outlines how artificial intelligence is changing the culture of insurance.
Link’s Cook on why insurers must put people before tech
Maxim Cook, co-chair of Link, the LGBTQ+ Insurance Network, explains why inclusive, people-centred change is the foundation of successful digital transformation.
Swiss Re’s Ladva on the advantages of human-touch AI
Insurers that empower their people to embrace artificial intelligence responsibly will be the ones that realise its full potential, writes Pravina Ladva, group chief digital and technology officer of Swiss Re.
The next step for neurodiversity in insurance workplaces
Despite growing recognition of neurodiversity's business benefits, Johnny Timpson, Gain founder member, says the insurance industry must do more to ensure neurodivergent employees can thrive without masking their conditions.
Zurich’s Pash on ensuring online service remains empathetic
Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers expect in life's most difficult moments.
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Criterion’s Evans on neurodiversity as a competitive edge in claims
Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ideally suited to modern claims handling.
QBE’s Higgins explains why AI success depends on people
Technology can automate tasks, but Emma Higgins, chief people officer for international at QBE, says insurance leaders must ensure AI creates more space for judgement, collaboration and learning across the workforce.
Markerstudy’s Smith-Foreman on digital tools bringing colleagues together
As hybrid working evolves, Lizzie Smith-Foreman, chief marketing, communications and sustainability officer at Markerstudy, observes organisations must use technology not just to enable work, but to foster connection, collaboration and a shared sense of…
ISC’s Powell on why women matter to the AI future of insurance
Carmen Powell, CEO of ISC Group, argues that insurers will achieve better artificial intelligence outcomes by ensuring women help lead transformation from the outset.
iCan’s Mistry says culture can’t be left to chance in a digital workplace
Ajay Mistry, co-founder and co-chair of iCan, the Insurance Cultural Awareness Network, explores how insurers can reinforce values and relationships when everyday interactions move online.
Link’s Jackson on building inclusion into insurance’s foundations
Alice Jackson, policy and executive engagement lead at Link, the LGBTQ+ Insurance Network, argues the lessons of LGBTQ+ inclusion show why future workplaces must be designed around people, not processes.
How dyslexia shapes Markel’s Manders’ thoughts and work
From processing differences to creative problem-solving, Mark Manders, senior business analyst at Markel UK and neurodiversity co-lead for Markel’s Inclusion Network, shares his experience of dyslexia in the workplace.
AI will amplify rather than replace underwriting expertise
Allison Hamilton, head of US customer success at Cytora, argues the industry’s future will depend not on replacing experienced underwriters with artificial intelligence, but on helping them adapt and use technology to enhance their judgement.
Do we have to teach people how to have a conversation?
Deputy Editor’s View: After a McKinsey report found that new starters are learning competency quicker with the use of artificial intelligence, Scott McGee wonders how equipped they will be for the ‘people industry’ of insurance.
Are insurers ready for autonomous vehicle crashes?
William Balfry, member of the motor sector focus team at the Forum of Insurance Lawyers and senior associate at DWF, examines the increasing rollout of automated passenger services and insurers will soon have to handle claims resulting from collisions.
Policy Expert’s Hardy on pricing home insurance for new risk reality
As extreme weather, rising repair costs and geopolitical instability reshape the risk landscape, Steve Hardy, CEO of Policy Expert, argues the home insurance market must price for long-term resilience rather than chase short-term affordability.
Lloyd’s Tiernan reflects on 9/11 25 years on
Patrick Tiernan, CEO of Lloyd’s, made these closing remarks at the London market, Aon and Marsh's remembrance service for September 11 today.
Forget breaking in: AI helps cyber criminals blend in
Cyber insurers must adapt as attackers increasingly exploit trusted identities, software and AI-generated content rather than traditional vulnerabilities, according to Ben Watson, class underwriter for cyber at Westfield Specialty International.
From Ed Sheeran to everyday driver: Cost of uninsured driving
Andrew Lothian, partner at DWF and member of the Forum of Insurance Lawyers, reflects on singer-songwriter Ed Sheeran’s conviction for failing to insure his Aston Martin and why uninsured driving is far from a victimless offence.