Opinion

Zurich's John Keppel on environmental sustainability

The sustainability agenda has become the latest ‘trend’ for many businesses, with expectations rising for all industries to showcase how they contribute to our environment and help save our planet writes John Keppel, chief operating officer at Zurich.

Trade voice: Paul Nicholls, Mass chair

With the motor claims landscape set to change following the Civil Liability Act, Motor Accident Solicitors Society chair Paul Nicholls airs his concerns over anticipated delays in the progress of the Litigants in Person portal and how a premature launch…

Ageas’ Lyn Nicholls on the true value of mental wellbeing

When starting out as HR director at Ageas, employees were extremely reluctant to admit they had symptoms of stress, anxiety or depression, writes Lyn Nicholls. Unfortunately, this denial resulted in what people like psychologist Professor Tanya Byron…

The MGAA's Peter Staddon on evolving MGAs

Many managing general agents are turning to digitalisation to enable them to look deeper into their books of business, Peter Staddon, managing director of the Managing General Agents' Association, explains this will allow the MGAs to see potential…

Blog: When is a professional not a professional?

Many organisations seek to employ professionals assuming they have the characteristics to bring reputational premium to organisations. Jyoti Navare, chartered insurance practitioner and associate professor at the Department of Economics at Middlesex…

My other life: Stephen Ford, Masterchef finalist

When not working as business intelligence manager at Sedgwick, Stephen Ford is busy cooking for the rich and famous at his high-end catering brand Salt Kitchen after being a finalist in the BBC's Masterchef competition.

First Central's Andy James on trusting in insurance

Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central…

Editor's comment: Game of Insurance

Whether it was an epic ending or a major disappointment, some of us currently have a Game of Thrones-shaped hole in our lives… and I was just imagining what it would be like if the show was remade in the world of insurance.

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