Opinion
Blog: How technology will help insurers shift the claims experience for customers
Amy Brettell, Zurich head of customer, UK claims, considers the evolving role of technology in claims handling.
Editor’s Comment: We are not in the same boat
As the anniversary of the first national lockdown where Prime Minster Boris Johnson told us to “stay at home” on 23 March 2020 came around Post spoke to host of insurance workers – the home-schooling parent, the mental health expert, the medical…
Allianz’s Stephanie Smith on being prepared for operational resilience
Stephanie Smith, chief operating officer at Allianz Insurance, assesses how the focus on operational resilience has taken old school business continuity planning and added helpful and important extras.
Blog: Choice will drive hybrid model for claims assessment visits post-pandemic
High-net-worth adjusting will move to a hybrid model of physical and virtual claims assessments post Covid-19, says Mark Pierce, Criterion operations director.
Blog: MGAs and the shift in the insurance industry distribution ecosystem
The number of delegated underwriting authority enterprises has grown rapidly over the past 10 years. David Blades, associate director of industry research and analytics at AM Best, explains why this is and what this means for the market.
Penny Black's Social World: April 2020
From tackling climate change, to supporting wellbeing in the workplace
Blog: Why 'in theory' is not enough - sexual abuse claimants and the insurance industry
Tensions between abuse survivors and insurers have always been high. Dr Julie Macfarlane, a distinguished University Professor and Professor of Law (Emerita) at the University of Windsor and the Director of the National Self-Represented Litigants Project…
Briefing: Lowering the bar
Change at Lloyd’s does not come easily, the London & International Insurance Brokers’ Association was reminded last week, after its suggestion that formal attire requirements be banished to the annals of history was at first met with almost anything but…
Trade Voice: Airmic's Julia Graham on managing biodiversity risk
The World Economic Forum identified biodiversity loss as one of its top five global risks earlier this year. Airmic deputy CEO and technical director Julia Graham argues that taking action is in businesses' interests as well as the planet's.
GRP’s Stephen Ross on why sometimes selling your house is like selling your broking business
After looking at over 100 potential deals last year but only striking a small proportion of them Stephen Ross, head of mergers and acquisitions at Global Risk Partners, details what brokers considering a sale need to think about.
Blog: A wrong turn on the road out of lockdown?
The resumption of outdoor sports from 29 March is perhaps surprising given the risk that it creates for the spread of Covid-19, says BLM's partner for occupational disease Simon Morrow.
Blog: Insurance implications of the Uber Supreme Court ruling
In February the Supreme Court ruled that Uber drivers are considered to be workers rather than self-employed, with potentially serious implications for insurance, says Stuart Toal, Allianz casualty account manager, technical.
Ageas’ Adam Beckett on soft skills and resilience
Great business is founded on good listening, mutual trust and results, says Adam Beckett, chief distribution officer at Ageas, as he analyses the power of soft skills and emotional resilience when combined with technology.
My Other Life: Arron Darlington, rock band bassist
Away from his job as an insurance account manager at Lexis Nexis Risk Solutions, Arron Darlington can be found in the studio or on tour, playing bass for the band All The Young.
Blog: Lessons from lockdown – a ‘generational’ shift in attitudes to mental health
Bupa Global CEO Sheldon Kenton considers the impact of lockdown on how leaders view and understand mental health.
Rising Star: Mike Ford, Sedgwick International UK
Sedgwick’s graduate training programme ticked all the right boxes for Mike Ford. Five years on, he’s worked on two international cats and is the youngest qualified accountant on the team.
Covéa’s Graeme Howard on the need for innovation to drive a fundamental market shift
Graeme Howard, chief technology and information officer at Covéa Insurance, shares the three key ingredients of systems, agility and trust culture to succeed in innovating on a transformative scale.
IWD Blog: Progress requires not half but the whole
On International Women's Day, Alexandra Foster, director of insurance at BT, explains why we should choose to challenge men.
IWD Blog: A breakthrough is needed in leadership roles for women in insurance
This year’s International Women’s Day campaign, #ChooseToChallenge, is focused on tackling gender equality and promoting a more inclusive world, says Vicky Wills, chief technology officer of Zego.
Editor's comment: PI breaking point
Spending most of the most recent half term indoors with nowhere to go, we turned to being creative and churned out paint pouring masterpieces, pottery-wheel egg cups (although eggs can’t fit in them) and designed our own t-shirts
Penny Black's Social World: March 2021
Sustainability, government support, and supporting digital inclusivity.
Blog: Inefficient methods have hamstrung how we do business for decades – there’s no going back now
Coronavirus has kickstarted a digital drive for businesses in the City and with light now at the end of the tunnel the insurance sector cannot revert to old ways, blogs Xceedance head of Europe, the Middle East and Africa Justin Davies.
CFC’s Graeme Newman on the vital role insurance is playing in the global fight against cybercrime
The insurance industry is rising to the challenge to help protect businesses from digital criminals and working well with government, law enforcement and the security community, says Graeme Newman, chief innovation officer at CFC Underwriting, as he hits…
Blog: Changing attitudes in consumer travel
Kelly Ward, sales, marketing and distribution director at Axa Partners UK & Ireland, considers Covid-19 driven changes in the travel industry – and the future of travel insurance.