Opinion
Gateway Two delays drive up costs and prolong insurance claims
Uncertainty over building safety approvals is extending reinstatement timescales, increasing alternative accommodation and loss of rent costs, and putting pressure on policy limits, warns Garry Simmons, Chartered Insurance Institute claims community board member.
What next for Aviva and insurance’s greatest Dame?
Editor’s View: Emma Ann Hughes considers the remarkable turnaround of Aviva under Dame Amanda Blanc and asks what comes next for the insurer and its formidable group CEO.
Service is the differentiator insurers can’t afford to ignore
With price increasingly transparent to customers, Jo Causon, CEO of the Institute of Customer Service, argues that service is becoming the insurance market’s most powerful differentiator and a key driver of long-term commercial performance.
Ghost broking is evolving and so is the IFB's response
Trade Voice: As ghost brokers scale increasingly sophisticated scams, Ursula Jallow, director of the Insurance Fraud Bureau, reveals how the insurance industry is aiming to stay ahead of the threat.
Are all the insurance job cuts necessary?
Deputy Editor’s View: After thousands of redundancies have been announced from all corners of the insurance industry, Scott McGee asks if job cuts are necessary.
Why Which? is now calling for a ban on premium finance
Rocio Concha, director of policy and advocacy at Which?, argues the conclusion of the regulator’s premium finance market study caused some providers to feel they could carry on with unfair pricing practices.
Answer to the London Market brain-drain lies in embedded AI
As veteran talent exits the London Market and junior staff numbers surge, Jamie McDonnell, London market director at Guidewire, says insurers must use embedded AI to speed up training and bridge the experience gap.
Headcount cuts cost insurance its human headspace
Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.
How Insurance United Against Dementia continues to grow
Chris Wallace, Insurance United Against Dementia founding board member, reflects on nine years of industry collaboration and outlines IUAD's ambition to raise £20m by 2030.
Rethinking executive hiring for a more uncertain economy
Paul Mills, founder and CEO of Landscape, argues that the days of the non-executive director are numbered, and that fractional leadership is entering its “electric vehicle moment”.
Aviation liability gap emerges over precautionary grounding losses
Aviation insurers may face an often-overlooked coverage gap when precautionary groundings cause financial losses without physical damage or injury, according to Melanie Daglish, director of aviation at ITIC.
Court ruling puts focus on D&O risks of board secrecy
The Supreme Court’s Saxon Woods ruling highlights how covert boardroom dissent can translate into personal directors and officers (D&O) insurance exposure, according to Sam Cornelius, lead management liability underwriter at Rrelentless.
Dive In ends with Lloyd’s promise to widen doors to insurance
Editor’s View: As Dive In comes to an end after 12 years, Emma Ann Hughes reflects on the festival’s legacy and Lloyd’s promise to make the industry more open, accessible and representative.
Hiscox’s Wrigglesworth on insurer culture in the age of AI
Ian Wrigglesworth, chief technology officer at Hiscox UK, outlines how artificial intelligence is changing the culture of insurance.
Link’s Cook on why insurers must put people before tech
Maxim Cook, co-chair of Link, the LGBTQ+ Insurance Network, explains why inclusive, people-centred change is the foundation of successful digital transformation.
Swiss Re’s Ladva on the advantages of human-touch AI
Insurers that empower their people to embrace artificial intelligence responsibly will be the ones that realise its full potential, writes Pravina Ladva, group chief digital and technology officer of Swiss Re.
The next step for neurodiversity in insurance workplaces
Despite growing recognition of neurodiversity's business benefits, Johnny Timpson, Gain founder member, says the insurance industry must do more to ensure neurodivergent employees can thrive without masking their conditions.
Zurich’s Pash on ensuring online service remains empathetic
Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers expect in life's most difficult moments.
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Criterion’s Evans on neurodiversity as a competitive edge in claims
Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ideally suited to modern claims handling.
QBE’s Higgins explains why AI success depends on people
Technology can automate tasks, but Emma Higgins, chief people officer for international at QBE, says insurance leaders must ensure AI creates more space for judgement, collaboration and learning across the workforce.