Opinion
Trade Voice: Foil's James Heath on the Civil Liability Act
The Civil Liability Act was passed in December, changing the way whiplash claims are calculated. As part of the bill, the government also agreed to reform the discount rate, which is currently under review. James Heath, President at Forum of Insurance…
I work in insurance: Dene Rowe, innovation director, Keoghs
Working as innovation director at Keoghs Dene Rowe has been at the forefront of introducing artificial intelligence into the legal firm
UK General's Matthew Schofield on how profit, not volume, will drive growth and respectability of MGA sector
In recent months managing general agents have been in the spotlight, with the media seeking to get under the skin of one of the fastest growing insurance sectors. UK General's Matthew Schofield says MGA management teams need to now stop 'navel gazing'…
My other life: James Lai, ICAB: Kendōka
When James Lai isn’t working as ICAB’s billings co-ordinator he can be found wielding a Japanese sword in the martial art of Kendo
Rising Star: Ali Pierce, Domestic & General
Listening to the needs of customers while working at Domestic & General's call centre led to Ali Pierce climbing to group head of communications.
RSA's David Germain on keeping up with technology
Insurance has a long history but as David Germain, chief technology officer for RSA, explains, the sector still needs to keep up with technology.
Trade voice: James Dalton on embracing diversity in insurance
In order to reflect the diverse communities UK insurers serve the insurance industry needs to continue to make progress towards creating a truly diverse and inclusive workforce, especially at executive and board level, explains James Dalton, director for…
Editor's comment: Knowing what is good for you
My son is learning about healthy living at school and a recent exercise sent home was to spend a day eating according to the Eatwell Guide.
Trade voice: Airmic's John Ludlow on becoming risk partners
Insurers are expanding their services beyond products, but there is much more to do. Underwriters and risk managers should view each other as risk partners, says Airmic CEO John Ludlow.
My other life: Phil Morgan, Morgan Clark Loss Assessors - charity founder
When taking a break from his day job as chairman at Morgan Clark, Phil Morgan is using his business acumen to help good causes - launching a charity in The Gambia
Marsh's Alistair Fraser on attracting millennials to insurance
While the UK insurance market is making strides in increasing diversity Alistair Fraser, CEO of Marsh’s UK Corporate business, believes it can learn from the power of cross-generational communities in Indonesia and other emerging countries in the Far…
Rising Star: Ally Redding, JDX Consulting
Having worked with several Lloyd's syndicates and managing agents, Ally Redding was recently made relationships manager at JDX Consulting.
QBE's Cecile Fresneau on being prepared for the worst
Businesses are operating in unpredictable times and Cecile Fresneau, executive director for UK Insurance at QBE, believes preparing for the what if’s and the absolute worst-case scenario will keep insurance relevant.
Editor's comment: The future is bright
I have seen the future of insurance. It’s not orange as advertisers in my teens predicted and neither is it the green that insurers are currently facing with the motor green cards, but it is bright and it is positive.
Aston Lark's Peter Blanc on how to beat complacency
Aston Lark's group CEO Peter Blanc explains why it is essential that brokers advise clients on emerging risks that could affect their business and encourage discussions to ensure the right solutions are found
Trade Voice: Biba's Vannessa Young on diversity for all
Many firms have signed up to the Women in Finance Charter but as Vanessa Young, compliance and advisory boards manager at the British Insurance Brokers' Association, explains as with any strategy businesses need be sure of what they want to achieve and…
LV's Mike Crane on dealing with changing customer expectations
Customers’ expectations are changing and they are demanding to be more informed. Mike Crane says insurers risk alienating customers if they don’t explain how and why they price risks
My other life: James Neale, DWF, Britain's Got Talent finalist
When not working as an insurance litigation associate at DWF, James Neale is stealing the spotlight on reality TV show Britain's Got Talent by singing with his family.
Rising Star: Marcus Hanson, Sedgwick
After getting a taste for adjusting, Marcus Hanson has progressed to Sedgwick’s complex liability team
Zurich's Hayley Robinson on relationship building in the age of digitalisation
As we all live and work in an increasingly digital world, technology seems to be able to provide solutions for many challenges insurers face. And that is why, more than ever before, insurers need to work on those human relationships with customers,…
Geo’s Paul Dilley on better claims management
Geo's CEO Paul Dilley talks about a recent traumatic experience and how his ordeal raises questions on how insurers can improve the claims management process.
Editor's comment: Ending the dark days
I usually love the month of January. My birthday falls in this month as well as several other family birthdays and, while others are facing a dry January, I usually manage to have a good celebration.
Trade Voice: Bila's Ozlem Gurses on motor passenger insurance
How do passengers 'use' motor vehicles? Ozlem Gurses, reader in insurance and commercial Law at King’s College London and British Insurance Law Association committee member, explains how the law sees this question when it comes to insurance.
Ecclesiastical's John Blundell on cracking the cyber code
Cyber crime has hit the headlines but sales are still down. Ecclesiastical's UK general insurance managing director John Blundell explains why the sector needs to break down difficult wordings and better explain both risks and policies to clients to make…