Opinion
Is remote working right for the insurance industry?
Editor’s View: Following the firing of an insurance employee whose keystrokes showed she wasn’t working enough from home, Emma Ann Hughes considers whether remote working is suitable for fresh entrants to the industry.
A fire-free summer does not call for complacency
Paul Redington, regional major loss manager of Zurich, explains why insurers and the government should work together to create a risk map of areas vulnerable to wildfires.
How big data and AI could slash insurance costs
Alex Holdsworth, executive strategy director at Monsterlab, explains how by harnessing the power of big data and AI, insurers can encourage healthier habits to reduce claims and cut costs.
Trade Voice: Ajay Mistry on why networking is more important than ever
Ajay Mistry, founder of Gambit Partners and an advisory board member of the Chartered Insurance Institute’s broking community, outlines seven reasons why networking is crucial for insurance brokers.
Does travel insurance need a revamp?
News editor view: After recent travel stories made front page news, stranded travellers were left without much hope for financial compensation. Could this have been an opportunity for insurance to step in?
View from the top: Aon’s Helen Payne on human sustainability
Helen Payne, UK director of human sustainability at Aon, outlines what steps firms are taking to look after their employee's wellbeing.
Unveiling the future of commercial insurance: education, engagement and technology
In the second instalment of the research series by Insurance Post and Crif, we explore how education, engagement and technology converge to shape a resilient future for commercial insurance.
How the circular economy will change insurance
As more manufacturers become involved with recycling and sustainable production, Brian Rainbow, UK property and package segment leader at CNA Hardy, considers the implications of the circular economy for the insurance industry.
Trade Voice: Cila’s Marc Sweeney on navigating the evolving landscape
Marc Sweeney, president of the Chartered Institute of Loss Adjusters and director at Davies, says the professional body has a critical role to play in helping its members navigate challenges.
Insurers should stop boasting about paying 99% of claims
Insurers need to stop advertising themselves as being a panacea and be honest with customers if the industry is to be trusted, according to James Daley, managing director of Fairer Finance.
Briefing: DLG has its CEO, so what next?
Direct Line Group has finally announced who will be taking over the permanent role of CEO. But how big of a task is on Adam Winslow’s hands when he takes over in 2024?
Why claims don't get better with age
Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.
Trade Voice: Mass’s Brown on whether whiplash reforms were worth it
Sue Brown, chair of the Motor Accident Solicitors Society, asks whether motor policyholders will ever see a ‘whiplash dividend’.
Addressing the biodiversity crisis in underwriting
Cody Dong, senior associate, and Arne Philipp Klug, vice president of MSCI Research, explain how insurers can take steps to reduce the risk of losses from deforestation, land-use change, overfishing, pollution and the introduction of invasive species.
View from the top: Ardonagh’s Claire Burrell on attracting and retaining talent
As students across the country collect their exam results, Claire Burrell, chief operating officer at Ardonagh Capital Solutions, reflects on why now, more than ever, it is essential for businesses to maintain flexibility across a full range of entry…
How usage-based insurance is gamifying driving
Alex Hamilton examines how usage-based insurance, artificial intelligence and insurtech partnerships are transforming the sector, gamifying experiences and encouraging better habits.
Trade Voice: MGAA’s Keating on why these are exciting times for MGAs
Mike Keating, CEO of the Managing General Agents Association, says the sector remains buoyant.
Time to stop treating travel insurance customers like idiots
Editor’s View: Emma Ann Hughes argues treating travel insurance customers fairly doesn’t mean treating them like an idiot only capable of ticking a box.
View from the top: Markerstudy's Fox on creating customer-centric insurers
Amanda Fox, chief customer officer at Markerstudy, outlines the key considerations for insurance businesses pursuing a truly customer-centric approach.
Why insurers need to up the ante on climate change
Caroline Elliott-Grey, product manager for UK and Ireland for LexisNexis Risk Solutions, says insurance providers should face up to the winds of climate change and use predictive modelling to mitigate risks.
Trade Voice: Apil’s Daniel Easton on cancer sufferers’ fight for parity
Daniel Easton, committee member at the Association of Personal Injury Lawyers, on why now is the time to make sure asbestos-exposed lung cancer sufferers get their rightful compensation.
Is Hiscox no longer the big bad BI wolf?
Editor’s View: Scott McGee considers how lessons can be learned from how Hiscox, which bore the brunt of the initial reputational hit from Covid-related business interruptions claims, has moved on.
View from the top: Axa’s Foley on the key to successful digital transformation
Tara Foley, retail CEO and incoming UK and Ireland CEO at Axa, says that insurers will struggle to evolve their services without the right talent.
Ensuring chronic pain doesn’t debilitate insurers
Adrian Marston, legal director in Clyde & Co’s Birmingham office, says chronic pain claims remain challenging for insurers.