Opinion
How AI can solve communication pain points in insurance
Ruban Phukan, co-founder and CEO of generative AI platform GoodGist, says there are plenty of communication pain points that artificial intelligence has its work cut out to solve.
Evolution of insurance in the era of generative AI
Richard Hartley, CEO and co-founder of insurtech Cytora, explains how insurance roles are evolving as a result of generative AI and the new jobs being created within businesses because of this technology.
Could the Aviva-DLG deal spark a personal lines M&A boom in 2025?
With Aviva and Direct Line Group’s £3.7bn merger looking like a done-deal, Insurance Post ponders what rivals could be thinking. Could 2025 be the year of a personal lines M&A boom?
Why more insurers should support vulnerability database
Martyn Mathews, managing director of SSP Broker, urges insurers to support the Vulnerability Registration Service, which enables consumers to confirm they are vulnerable allowing providers to ensure they are treated appropriately.
Why Aviva and Direct Line mega merger is nothing to fear
Editor’s View: Working her way through centuries of issues of Insurance Post just as Direct Line’s shareholders accepted Aviva’s £3.7bn bid for the business proved a timely reminder for Emma Ann Hughes of the pros and cons of mega mergers.
Impact of foreboding on the forecourt on insurance
Jeremy Irving, partner at Browne Jacobson, unpicks the potential impact of a Court of Appeal ruling on commission disclosure for the general insurance industry.
Was 2024 the ‘Year of Reality Check’ for insurtechs?
Content Director's View: With territorial withdrawals and scaling back on products, Jonathan Swift asks whether 2024 represented the year the UK insurtech space got a reality check; and mulls whether a second Summer of Insurtech could soon be around the…
Ageas's Linklater on climate changing the role of insurers
View from the Top: Ageas UK claims director Stephen Linklater says that more frequent extreme weather events is broadening insurers’ responsibilities.
An insurance talent crisis or opportunity of the decade?
Lorraine Jeckells, managing partner of Free Partners LLP, says insurers can offer the kind of careers that young people want so providers wishing to win the talent war should "tell a new story."
ABI’s Clark says insurers can’t tackle climate change alone
Trade Voice: As the UK's extreme weather problem worsens, Louise Clark, general insurance policy adviser at the Association of British Insurers, calls on the government to take action.
Why I’m dreaming of subsidence this Christmas
Editor’s View: Rather than our days being merry and bright, this Christmas looks set to be wet and windy rather than white, causing Emma Ann Hughes to dream of subsidence rather than snowman building this December.
Does Aviva’s move for DLG clear the path for Ageas to land Esure?
Following the news that Direct Line Group looks set to accept Aviva's £3.6bn takeover bid, Tom Luckham asks: What does this mean for the race to acquire Esure?
Hiscox’s Wrigglesworth on how to evolve an insurer’s tech estate
View from the Top: Ian Wrigglesworth, chief technology officer at Hiscox UK, considers the challenge of designing a tech strategy in a fast-changing world.
Transformative power of sport for those with life-changing injuries
The Paralympics serves as a reminder there is a real person at the end of every claim, with Kate Duffy, partner at Clyde & Co, pointing out insurers have a duty to support initiatives which aid the rehabilitation process.
Biba’s Trudgill on managing change
Trade Voice: Looking ahead to 2025, British Insurance Brokers’ Association CEO Graeme Trudgill says brokers should see enormous changes on the horizon as an opportunity rather than a threat.
All Amanda Blanc wants for Christmas is Direct Line
News editor view: Now a deal between Aviva and Direct Line Group has reached "preliminary agreement", Scott McGee looks at what the deal could mean for the future of the businesses and the wider market.
Zurich’s Collinson on adjustments for a neurodiverse workforce
View from the Top: Steve Collinson, chief HR officer at Zurich UK, shines a light on the challenges faced by neurodiverse people and outlines the adjustments the insurer is making.
Why the NHS needs cyber insurers’ help
Tom Draper, head of insurance, UK, at Coalition, explains how the NHS is vulnerable to cyber attacks and explains ways insurers can come to the rescue of the nation's healthcare provider.
McLarens warns cash-strapped councils against self-insuring social housing
As the crisis in social housing continues, Gordon Winstanley, public sector lead at McLarens, observes local authorities are looking to reduce their insurance spend but he warns this is not without risks.
Storm Bert shows insurers must demand building rules change
Editor’s View: If you want to know why people recoil, rather than embrace you, when you say you work in insurance, Emma Ann Hughes recommends you type into Google: ‘What does the insurance industry need to do about the growing number of named storms?’
Why the regulator shouldn’t be painted as a panto villain
James Daley, managing director of Fairer Finance, reacts to recent rabble rousing calls for a regulatory bonfire and urges the industry needs to get behind the watchdog rather than painting them as the panto villain.
Is a Direct Line sale an inevitability?
Briefing: Even though it said it will not “engage further” after Aviva’s takeover attempt, is a Direct Line Group sale an inevitability?
Arch’s Danskin on the power of service
View from the Top: Stuart Danskin, director of underwriting for Arch UK’s regional division, says platinum-level service shouldn’t be reserved for the largest risks and industry heavyweights.
Mandatory qualifications will safeguard the future of insurance
Given the regulator’s role in safeguarding consumers, Crescens George, CEO of Wiser Academy, wonders why the Financial Conduct Authority hasn't already stepped in to mandate higher qualification standards for the insurance sector.