Preventing burnout in customer-facing insurance roles
Rahul Kumar, vice president and general manager of financial services and insurance of software company Talkdesk, explains how artificial intelligence-powered tools can reduce burnout, ease workloads, and empower frontline insurance staff to better serve customers.
Employee burnout continues to plague customer-facing roles, particularly in high-stress industries like insurance.
In fact, recent research found that more than half of frontline agents at independent
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