Opinion
How generative AI can catapult insurance into the future
Graeme Howard, non-executive director at esynergy, explains how insurance companies that have traditionally been on the back foot can now surge ahead of technology-embracing banks by embracing generative artificial intelligence.
How insurers should navigate supply chain disruption
With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.
Foil’s Allchorne on keeping the OIC tariffs in proportion
Trade Voice: Pete Allchorne, president of Forum of Insurance Lawyers and partner at DAC Beachcroft, says now is not the time to increase the OIC tariff amounts.
DLG or Esure – which Peter Wood baby is most likely to bounce back?
Content Director’s View: Direct Line Group and Esure are looking to put recent troubles behind them after less than stellar performances in 2023. With both claiming solid foundations on which to now prosper, Jonathan Swift reflects on the chances either…
WTW’s Read on broker consolidation
View from the Top: John Read, managing director of WTW Networks, explains the role of broker networks in the consolidation cycle.
Using AI to monitor claim health
Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.
CII’s Connell on workplace bullying, discrimination and harassment
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, outlines the everyday steps people can take to clean up company cultures.
What happens now on the OIC landscape post-Rabot?
After the Supreme Court rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, the Association of Consumer Support Organisations’ director Matthew Maxwell…
What the future holds for AI regulation
Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan…
Aviva’s Ward on the spectre of paid-for online spoof ads
Trade Voice: Pete Ward, head of claims counter fraud at Aviva, explains how a small but highly visible group of unscrupulous accident management companies are misleading consumers.
How to win the war for insurance talent
Iffi Wahla, CEO and co-founder at global hiring platform Edge, looks at the recruiting challenges facing insurance firms today, the impact this is having on the industry, and how firms can better bolster their ranks.
iCan’s Mistry on the importance of employee resource groups
Trade Voice: Ajay Mistry, co-founder of iCan and founder of Gambit Partners, outlines the importance of employee resource groups to firms’ diversity, equity and inclusion strategies.
MS Amlin’s Vishal Desai on transforming insurance ERM
View from the Top: Vishal Desai, chief risk officer at MS Amlin and global risk strategy advisor at Mitsui Sumitomo Insurance Group, says that a polycrisis world calls for a reimagining of insurers’ risk functions.
Time to make it easier to pay for insurance
Andrea Dunlop, non-executive director of Access PaySuite, points out if you want brand loyalty and repeat custom, then you need to make it easier for customers to pay for insurance.
Biba’s Trudgill on attracting fresh talent to insurance
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, reports on the body’s efforts to pitch a career in insurance to school pupils.
Could the CMA fire the starting gun to unlock M&A in 2024?
News Editor's view: With increased M&A activity predicted for 2024, news editor Scott McGee asks: Is the industry waiting with bated breath to find out the outcome of the Competition and Markets Authority’s investigation into the Markerstudy/Atlanta deal?
Why we empathise with consumers on premium prices
Mark Shepherd, head of general insurance policy at the Association of British Insurers, explains why empathising with motor insurance customers is crucial and how the trade body is helping providers to improve the communication of product value at…
QBE’s Lees on how supporting dads can close the gender pay gap
View from the Top: Nikki Lees, people director for culture and employees experience at QBE European Operations, believes increased paternity leave is key to closing the gender pay gap.
What pushed up the price of EV premiums
Andrew Little, head of marketing and sales at Redtail Telematics, explains what pushed up electric vehicle motor insurance premiums plus what it will take to make cover more affordable again.
Gain’s McGee on bridging the talent gap with neurodiverse talent
Trade Voice: Francis McGee, executive chair of the Group for Autism, Insurance, Investment and Neurodiversity, or Gain, how becoming more neuroinclusive can help tackle one of the industry’s perennial challenges.
Motor insurers should stop apologising for premiums
Editor’s View: Rather than toadying to MPs by promising to tackle premiums, Emma Ann Hughes argues providers should do a better job of explaining the value of car insurance.