Opinion
CII’s Suzi Rackley asks if it’s enough to Build Back Better
Trade Voice: Suzi Rackley, client director at Howden Private Clients and member of the Chartered Institute of Insurers’ broking board, argues the industry needs to push beyond Build Back Better to ensure the UK is flood-ready by 2039.
Have insurers learned from digital missteps as they grapple with AI?
Content Director’s View: A decade ago insurers got very excited about digitalisation; so much so they put it in special silos and created a culture of them versus us. Jonathan Swift asks what lessons might have been learned as they embark on similar…
How AI is improving pet insurance claims
Michael Lewis, founder and CEO of Claim Technology, on the practical application of artificial intelligence for pet insurance claims.
Why AI use in insurance legal services is set to accelerate
Simon Murray, head of insurance business services at DWF Law, explains why the use of AI in legal services could soon accelerate.
Four ways insurers can use AI to defeat disruptor rivals
As AI Week draws to a close, Leon Gauhman, co-founder of digital product consultancy Elsewhen, explains how large language models could allow traditional carriers to leapfrog over nimbler insurtech competitors.
View from the top: CFC’s Newman on why scaremongering won’t shift cyber policies
Graeme Newman, CEO of CFC, argues cyber insurers should play to its strengths rather than peddle sensational statistics.
How Chat GPT plans to revolutionise general insurance
Insurance Post asked Chat GPT to explain what it will do for the general insurance industry and here is what the generative AI system had to say.
How travel led the way in embedding AI in insurance
Yannis Korgialos, vice president of insurance for EMEA at Cover Genius, on how travel offers a roadmap for AI transforming the way policyholders are protected.
Why cyber insurance’s evolution requires an AI injection
Hartmut Mai, president at Cyberwrite, argues AI is required to produce cyber insurance suitable for today’s business needs.
Why generative AI is a commercial insurance game-changer
Andy Moss, co-founder and CEO of Send, on how artificial intelligence isn't the future of commercial insurance but an already embedded part of operations today.
How holograms and synthetic IDs are transforming fraud
Joe Stephenson, director of digital intelligence at insurtech Intertel, on the future of insurance fraud and how holograms in the courtroom could help catch more criminals.
How AI can transform insurance contact centres
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Why AI is a critical requirement for an insurer
Patrick Hayward, consultant at Altus Consulting, explains why artificial intelligence will become a critical requirement rather than a nice-to-have for an insurer.
Axa reveals how it is already using AI
To kick off Insurance Post’s AI Week, Dougie Barnett, director of mid-market and customer risk management at Axa Commercial, exclusively reveals how the provider has used artificial intelligence to complete tasks in hours rather than months.
Could AI take the heat out of insurance in a changing climate?
Richard Hartley, CEO and co-founder of insurtech Cytora, discusses why better use of AI in the insurance industry will help it adapt to the challenges brought about by climate change.
For AI to dominate the future it shouldn’t forget insurance past
Editor’s View: Emma Ann Hughes’ recent claims experience suggests artificial intelligence could learn a lot from the acknowledgements sent via snail mail in the past.
RSA’s Dogu on holding the door open to diversity
View from the top: Yasemin Dogu, chief auditor at RSA, reflects on her career journey, moving to the UK from Turkey, and how it informs her commitment to improving the diverse make up of the industry.
How insurtechs are winning the war for talent
Ahead of Insurance Post's AI Week from 13 to 17 November, Melissa Collett, CEO of Insurtech UK, shares the tactics insurtechs are using to fight and win the war for talent in 2023.
Is the broker pledge on leasehold commissions a load of not much?
News Editor's View: After five brokers committed to capping and no longer sharing commissions in a new government pledge, Scott McGee asks: “What is it actually achieving?”
View from the top: DLG’s Lorraine Price on earning customers’ trust
Lorraine Price, head of motor insurance at Direct Line Group, says that acting on Consumer Duty requirements will help the industry build trust with customers.
Blog: How MOVEit highlighted supply chain issues in insurance
Charles Clarke, director of insurance at SecurityScorecard, examines the painful lessons for insurers that have come as they realise their clients’ third and fourth-party vendors pose some of the most serious and systemic cyber risks.
Trade Voice: MGAA’s Mike Keating on why collaboration is key to delivering claims outcomes
Mike Keating, CEO of the Managing General Agents’ Association, examines why more than half of MGAs think improvements to claims processes are needed.
Editor’s View: Four tales of mystery and terror for insurers
It's close to Halloween, so Insurance Post editor Emma Ann Hughes is looking for some evil things lurking in the dark that are ready to scare general insurers.
View from the top: Aviva’s Jason Storah on flood-proofing the UK
Jason Storah, CEO UK & Ireland general insurance at Aviva, argues that stronger planning rules are required to guard against future floods.