Opinion
Why insurance distribution flexibility is no longer optional
Simon Pritchard, managing director of insurtech IS2, says during a soft market insurers need to maximise channel distribution to achieve growth.
Is it third time lucky for Axa as it merges divisions again?
Content Director’s View: With Axa UK and Ireland combining its personal and commercial businesses into one, Jonathan Swift reflects on why insurers often oscillate between splitting and merging these divisions, and what led the insurer to believe this…
Why single household view is the next milestone for insurers
Chris Traill, client director of Percayso Inform, urges insurers to replace their pursuit of a single customer view with chasing a single household view to ensure accurate pricing and improve claims management.
How insurers can use reporting data to spot culture risks early
Gemma McCall, co-founder and CEO of Culture Shift, explains how insurers can use anonymous reporting data to identify cultural risks early and meet growing regulatory expectations around workplace conduct.
Hidden scammer arms race every business now faces
Matt Porter, CEO of insurance software provider Bridgetech, reveals cyber criminals latest tactics is one of the strongest arguments in favour of ditching working from home to return to the office.
Why Lloyd’s must embrace TikTok to attract young talent
With most young people unaware of what Lloyd’s does and many dismissing insurance as boring, Ngo Pungong, a trainee on MS Amlin’s corporate graduate scheme, says the London Market must reach earlier and speak more creatively if it wants to attract the…
ChatGPT will reshape UK insurance faster than expected
Editor’s View: Aviva launching a ChatGPT insurance app plus data showing how consumers are already using the technology to purchase policies convinces Emma Ann Hughes the insurance industry is underestimating a significant distribution shift.
Storm damage claims test insurers’ settlement choices
A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly…
Why Which? is pausing the Insurance Brand of the Year award
Rocio Concha, director of policy and advocacy at Which?, explains why persistent failures in the insurance sector identified in the organisation’s super-complaint led to the decision to pause its Insurance Brand of the Year award in 2026.
Why AI should never make insurance claims decisions
As the mass roll-out of artificial intelligence in insurance continues at break neck speed, Ross Sinclair, founder and CEO at embedded insurance technology provider EIP, discusses one area of insurance that AI needs to be kept away from: claims decisions.
Is it Time:To get some new business cards for Biba 2026?
Content director’s view: With vinyl now as popular as it was in the 80s and Pokémon never being more collectible, could physical business cards make a comeback? Jonathan Swift points to recent evidence to indicate this may be the case, but is still on…
How should success of FCA’s response to Which be judged?
The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey,…
What do we want from the FCA’s new insurance head?
Deputy editor’s view: After months of waiting for the FCA to announce a new head of insurance, we finally have the answer. But what will be expected of Chris Knight when he takes up his position in July?
SME cyber insurance gap is a risk too big to ignore
Markel’s Josh Brown and Rachel Nestor unpick the nature and frequency of today's cyber attacks against SMEs, future threats on the horizon, plus what steps can be taken to mitigate business interruption.
Axa’s du Rostu: Why firms need a chief geopolitics officer
As conflict, sanctions and supply chain shocks reshape markets, Pierre du Rostu, CEO of AXA Digital Commercial Platform, says every companies may soon need a chief geopolitics officer to help leadership anticipate risk, connect fragmented insights, and…
What Zurich buying Beazley means for the market
Editor’s View: Zurich’s £8.2bn swoop for Beazley is a decisive bet on specialty insurance, which Emma Ann Hughes observes widens the gap between the industry’s supermarket giants and the squeezed middle.
Axa’s Lloyd on the power of fearless females
Drawing on her career championing inclusion, Jo Lloyd, customer, proposition and risk director of Axa Retail, outlines how the insurer’s Fearless Females network, cross-industry partnerships and candid talks on bias are boosting representation and…
Building confidence and community for women in insurance
Catherine Tillyard, partner in treaty reinsurance at McGill and Partners, explains how structured mentoring and community foster confidence and career progression.
GIN’s Smith on the courage to have imperfect conversations
Becs Smith, communications and social media lead at the Gender Inclusion Network, addresses the importance of voice, visibility and ensuring the stories of women working in insurance are told.
Turning inclusion intent into action in insurance
Martyn Mathews, managing director of SSP Broker, says general insurers should stop making assumptions about what women need in the workplace and create space for them to share the barriers they face to progression openly.
Allianz’s Rayner on why social mobility matters
View from the top: Alison Rayner, chief compliance officer at Allianz UK, outlines how industry can support the professional progression of people from lower socioeconomic backgrounds.
Allianz’s Moon on transforming insurance’s path to equality
Patricia Moon, CEO of Allianz Partners UK and Ireland, explains how flexibility, role models and unlocking talent can accelerate real workplace parity.
Inclusive practices boost engagement for female managers
Nikki Richmond-Jones, claims and assistance director at Charles Taylor Assistance, explains how empowering women at work drives retention, performance, and career progression.
From hairdresser to head of risk: a journey in insurance
Kelly Clark, head of risk at Dual, shares how visibility, mentoring, and inclusion helped her thrive in a male-dominated industry.