Why Which?’s super-complaint is a turning point for insurance
Rocio Concha, director of policy and advocacy at Which?, explains why the Financial Conduct Authority’s agreement with its super-complaint marks a critical moment for home and travel insurance, and why swift regulatory action is now essential to improve consumer outcomes.
In September, Which? took the extraordinary step of using its legal powers to submit a super-complaint to the Financial Conduct Authority over our concerns about the home and travel insurance markets
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