Opinion
Cannabis farms a growing problem for property insurers
View from the Top: Charles Bush, head of large and complex claims at Zurich, looks at the claims impact of cannabis farms and what can be done to reduce risks.
Why insurers’ AI pilots should be assessed for regulatory proportionality
Charlotte Halford, partner at DAC Beachcroft, explains why insurers should view generative artificial intelligence as a regulated activity that increasingly intersects with data protection, consumer protection, and operational risk frameworks.
Zywave CTO warns AI’s power depends on training data
Generative AI is only as effective as the data it is trained on, observes Doug Marquis, chief technology officer, Zywave, making foundational data quality and specificity essential for insurance carriers.
Charles Taylor on challenges in implementing generative AI
Manuel Parma, insurance modernisation chief technology officer at Charles Taylor, considers how adjustments and guidelines will be essential as generative artificial intelligence use cases in insurance develop.
Ageas CUO on generative AI’s return on investment
Tom Quirke, chief underwriting officer at Ageas, unpicks the insurer’s return on investment in generative AI to date and reveals why adopting the technology has been a worthwhile endeavour.
Time to deepen ties with the National Emergencies Trust
Jonathan Clark, past president of the Chartered Insurance Institute and a trustee of the National Emergencies Trust, explains why insurers should collaborate to create a more resilient society that recovers not just economically but also socially and…
Has AI removed the first rung on the insurance career ladder?
Trade Voice: Yasmin Carter-Esdale, board member of the CII Underwriting Community, explains why the insurance sector can’t afford to be late to the artificial intelligence party.
Reputational risk of AI in insurance
Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.
How Bolttech is deploying genAI
David Lynch, group chief technology and operations officer a Bolttech, shares how the insurtech has moved beyond pilots to embed AI across the insurance value chain.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, IT director for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
Is Axiom Ince the start of a new era of SFO investigations?
The Serious Fraud Office’s crackdown in the Axiom fraud case is a key example of the agency’s statement of intent and raises the bar on insurers to self-police corporate fraud, according to Elliott Kenton, partner in the regulatory team at Weightmans and…
A standing ovation for fresh theatre rules?
Alex Nicoll, director and head of media and entertainment at Sedgwick, examines the risks facing theatres as the 2025 European Accessibility Act and Martyn's Law are implemented.
How the IUA will adapt to new challenges
Trade Voice: Chris Jones, CEO of the International Underwriting Association, sets out his key focuses for the industry body having succeeded Dave Matcham earlier this month.
Are e-scooters worth the hassle?
News Editor's View: Five years into the UK’s e-scooter trials, Scott McGee considers how safety concerns, data gaps, and regulatory uncertainty continue to cloud the mode of transport's future and whether the insurance industry will want to provide cover.
Aviva’s Storah urges homeowners to get gardens climate-ready
As the green fingered head to the RHS Chelsea Flower Show, Jason Storah, CEO of Aviva UK & Ireland General Insurance, observes natural garden solutions can reduce flooding, boost resilience, and protect homes across the UK.
Time to peel back credit hire assumptions
Following AND-E and Keoghs securing significant saving on a credit hire claim, Clint Milnes, group chief operating officer at Winn Group, argues temporary replacement vehicle providers are often misunderstood and offer vital mobility support to millions…
How insurers should tackle the luxury watch theft crisis
Rob McCarthy, non-executive director at insurtech Embri, outlines how the insurance industry can take a proactive role in tackling high-value item crime.
A new era for justice in Northern Ireland?
Trade Voice: Cathal O’Neill, president of the Forum of Insurance Lawyers Northern Ireland and a partner at Carson McDowell, examines proposed changes to legal reforms in Northern Ireland.
What Tiernan will find in the Lloyd’s CEO in-tray
Editor’s View: As Patrick Tiernan prepares to succeed John Neal as CEO of Lloyd’s at the start of June, Emma Ann Hughes reflects on what is in his in-tray, plus what is in his toolkit, to consider how he could transform and leave a lasting mark of the…
Why blaming hybrid working for productivity problems is too easy
View from the Top: Emma Higgins, chief people officer at QBE, says offering employees a flexible or hybrid model is not a perk – it’s the future of work.
FCA handed 170,000-strong petition to fix insurance failings
Rocio Concha, director of policy and advocacy at Which?, explains why she went to the Financial Conduct Authority’s offices today and handed in a petition, signed by more than 170,000 people, calling on the regulator to get a stronger grip of a market…
Why legacy tech is a key driver of M&A in insurance
Jeff Heine, chief revenue officer of Novidea, explores how insurers with outdated technology stacks are less attractive to buyers who are looking for acquisition targets who are tech-savvy or have already undergone a significant digital transformation.
FCA remains a work in progress
Trade Voice: Chris Croft, CEO of the London and International Insurance Brokers’ Association, says that while the regulator has made strides towards its new objectives, further cultural change is needed.
Axa’s Foley on rising to the climate change challenge
View from the Top: Tara Foley, CEO of Axa UK and Ireland, explains how insurers can lead the way in building resilience to climate risks.