As insurance is embracing digital technologies, the most crucial skill it will need is empathy, explains Stephen Walker, director of claims, customer and operations at Covéa Insurance.
Crispin Moger, CEO for Marmalade, is a trained Lawn Tennis Association tennis coach
Investors should trust China's efforts to reform its state-owned enterprises but still check progress, writes Håkan Hedström, head of Asian market strategy, investment management, at Zurich.
Insurers need to leverage technology to make insurance simpler and improve its reputation, writes Rob Townend, managing director of Aviva’s UK general insurance business.
Personal lines brokers need to juggle competing requirements to achieve success, writes Brightside CEO Brendan McCafferty, explaining how they can get their basics right.
An insurance apprenticeship caught Max Jones’s eye when he finished his A Levels and hard work since means he has already progressed to claims technician at BHIB Insurance Brokers
Only by using Placing Platform Limited can insurers and brokers make electronic placement work better, argues Anthony Baldwin, CEO of AIG Europe.
Motor insurers must play an active part in the schemes that develop and test autonomous vehicles, despite the many issues that need to be ironed out, writes David Williams, technical director at Axa.
A panel of independent experts needs to be involved in the first review of the discount rate, argues Brett Dixon, president of the Association of Personal Injury Lawyers.
Insurers and brokers are trying to pinpoint the risks posed by increasingly complex supply chains, writes Phil Wall, head of risk engineering UK, Ireland, Middle East & Africa at HDI Global, calling for market collaboration to signpost ways forward.
Insurance has progressed on diversity but stigma persists around mental health, writes Ailsa King, chief client officer, Marsh UK & Ireland, calling on the industry to create supportive workplaces.
This weekend, three generations of my family watched the Netflix original film Next Gen - a family version of I, Robot - where robots did anything and everything.
While doing his masters in data science and analytics, Fionn Cronin's curiosity in modelling was sparked and he embarked on a career which has seen him become innovation lead and statistical modeller at Lexis Nexis Risk Solutions in a short time.
David Roome, development underwriter at NMU Glasgow, officiates as football assistant referee
Atradius' Stuart Ramsden on Brexit insolvencies - and credit insurance becoming a business essential
Brexit and other uncertainties have increased business insolvencies and demand for trade credit insurance, writes Stuart Ramsden, head of commercial for UK & Ireland at Atradius.
Carolyn Mackenzie, director of complex claims at RSA, argues that whiplash reforms are striking a delicate balance well.
The 300-year-old Lloyd's market is changing, says Lee Elliston, claims director, Lloyd's Market Association. The Target Operating Model has seen Lloyd's focus on boosting efficiency and bringing business benefits to market participants. Now the LMA is…
As business insurance is increasingly sold online, Peter Blanc, group CEO of Aston Lark, warns against insufficient cover and lack of advice.
As cyber risk is climbing the concern ladder, Yogesh Virji, head of cyber - UK at Allianz Global Corporate & Specialty, explains how the materialisation of this threat can affect various lines of insurance.
The Insurance Distribution Directive brings transparency but also unintended consequences for customers, writes Peter Thompson, group director of insurance distribution and outsourcing at BGL Group.
Large insurers have the expertise to prepare for the future, writes Sonia Wolsey-Cooper, chief corporate responsibility officer at Axa UK and Ireland, urging them to fund research and strike partnerships for the common good.
Katherine Conway, head of diversity and inclusion and community affairs at Aon, explains that D&I efforts must go beyond recruitment to now focus on company culture.
Insurers need to keep pushing their priorities now for an effective Brexit plan, writes Andy Watson, CEO of Ageas UK, urging the industry to work with the government to achieve a realistic negotiating strategy.
Overall, top-line growth for the 30 largest European insurers has been steady, reflecting the underlying economic conditions throughout Europe, explain Tim Prince and Yvette Essen, director of analytics and director of research at AM Best