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ABI at 40: A quick look back and longer look forward

Malcolm Tarling of the ABI

As the trade body turns 40, Malcolm Tarling, former chief media relations officer at the Association of British Insurers, reflects on how it was formed, achievements today and what the future holds.

BBC’s Eastenders and the ABI have more in common than you may think. 

Both celebrate their 40th birthdays this year, both have seen their fair share of cliffhangers, shocks and drama, while tackling

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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